Update v3.1.2 to v3.1.5 – “Error during order processing. Please try again.”

Hi @prtoff,

You are the first person to report this issue until now. We couldn’t reproduce it.

Can you please send us the error log from “WooCommerce > Status > Logs“? Or from the error email you might have received?

It would be helpful if you could send us screenshots of your settings as well.

@karzin @prtoff

Same problem on my client’s site, no error appears in the logs, by deactivating the plugin, the payment works, there is a big problem with your plugin, I have never seen this !

I posted a message to Woocommerce with the error that comes up with the debug mode of WOrdPress, but that does not necessarily mean that it is a problem with Woocommerce, if it can help you resolve this problem with your plugin ..

https://www.ads-software.com/support/topic/error-processing-the-order-please-try-again-3/

• This reply was modified 12 months ago by rodman38.

Hi,

Thanks, but I still couldn’t reproduce the error. Can you please give me more info?

Are you using the default WooCommerce checkout or is it the Checkout block? Are you using the HPOS enabled or disabled?

• This reply was modified 11 months, 4 weeks ago by Pablo Pacheco.

Hi @karzin

I use this payment plugin => https://fr.www.ads-software.com/plugins/woocommerce-gateway-stripe/

What is HPOS ?

I just tested with that Stripe plugin and it still works just fine. Maybe you have some specific settings enabled? I’m afraid I won’t be able to help so much without an error message ??

HPOS is a new feature from WooCommerce, previously known as Custom Order Tables. It’s supposed to improve the shop’s performance.

HPOS is not activated !

I don’t have anything specific to activate, too bad you can’t reproduce the problem, I repeat, there are no errors in the woocommerce logs, nothing of interest with wp debug, it’s annoying because we can’t identify the problem.

I see. Can you please send me screenshots of your COG settings? Maybe there could be a problem with some option you’re using.

https://ibb.co/mR64HX5

Oh, I mean the settings from the COG plugin

Ah sorry => https://www.awesomescreenshot.com/video/23096316?key=58f1efa9caa947527f4ca04cc19687c4

Thanks, but I still couldn’t reproduce it ??

Hi @karzin
It’s sad, what am I going to do with my client ? She has a lot of data with your plugin.

Can you please contact us through our forums as wp.org is very restrictive?

• This reply was modified 11 months, 3 weeks ago by Pablo Pacheco.

Hi @karzin,

Here are the screenshots of my dashboard when orders has not been completed.

And this the screenshots of the error on checkout page when order is processing.

I have activated HPOS, but the problem remains the same.

Hi @prtoff ,

Thanks for the info, but I still couldn’t reproduce the issue.

Can you please try to switch your theme to Storefront for example to see if it could be a compatibility issue with your theme?

If that doesn’t work, please contact us through?our forums?as wp.org is very restrictive.