Update variable Product (group) failed

Hey @anastas10s

I do not see the “uninstall” button in Plugin: https://ibb.co/9cnP1vw

But I did already the steps Shameenn told me:
Click on “disconnect”; disable plugin; enable plugin; connect to Facebook

Best regards
Norman

Hello @shnrmn,

Thanks for sharing an update on this

Were you able to make any progress after disconnecting and reconnecting?

Hi @ckadenge

not really – as described here: https://www.ads-software.com/support/topic/update-variable-product-group-failed/#post-17527054

After reconnecting I performed some tests, but with no success.

Regards
Norman

Hello Norman

Thank you for your reply.

Could you edit one variable product and then go to the Variations tab?
Then take a screenshot of the page and share it with me.

I want to check the product configuration at the variation level.
This might allow us to find out what is causing the sync issue for variable products.

Here is an example screenshot for your reference:

I look forward to your response. ??

Best regards.

Hi @doublezed2

yes sure – please finde screenshots below:
part 1: https://ibb.co/VmBT9cY
part 2: https://ibb.co/6XgBj64
part 3: https://ibb.co/GF2DWht

Thanks – have a nice day ??

Best regards
Norman

Hello Norman

Thank you for your reply.

The screenshots of the product do not show anything unusual.

Could you share a link to the product page?
I want to review the product contents.

This is a long thread so I want to verify the problem again. ??
You are facing a problem where you create a product and it syncs with Facebook fine. But when you edit an existing product for example changing the name from Test Product to Test 1 Product, then these changes are not synced at Facebook.

I appreciate your patience while we work on resolving this issue.

Best regards.

Hi dear @doublezed2

thanks for your response. Sorry for my delayed reply.

Sure, this is the product my last screenshots were from: https://vilou.de/produkt/creolen-rio-tripple-tripple-hoops/

Thanks for all your time ??

I could reproduce the issue multiple times – creating a variable product, everything is finde. Updating the same product are not synced to Facebook.

Best regards
Norman

Hi @shnrmn,

Welcome back! I’ve tested the link you shared but I got a timeout error.

Can you please make sure you don’t have any excluded Tags or Categories for sync on your Dashboard → Marketing → Facebook → Product Sync → Exclude categories / tags from sync ? (Learn more)

Thanks!
-OP

Hi @omarfpg

no there are no excluded Tags or Categories, Checkbox “Enable product sync” is active.

Best regards
Norman

Hello Norman

Thank you for your reply.

I have not been able to find anything unusual on your site that could cause an issue with Facebook sync for variable products.

This suggests that this problem may not be related to configurations but could be a conflict between plugins or the active theme. So I suggest performing the Conflict Test.

Please disable all other plugins and only leave WooCommerce and Facebook for WooCommerce plugins active. Then try recreating the problem again.

Also, share the latest System Status Report.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Best regards.

Hi @doublezed2

thanks for checking the site.

Because this shop is in production, I’m not able and allowed to disable “all other plugins”, what will cause errors for customers.
Also when cloning the site to our staging environment I still cannot do any Facebook-Sync tests – the Tool will sync wrong product URLs (from staging environment) to the production commerce manager. That might affect linked products in social media profiles.

So I need first clone the site to our internal staging environment and then need to create also a staging environment in commerce manager / on Facebook to simulate the whole thing.
I don’t think there will be another (simpler) way to perform that kind of tests…?

Best regards
Norman

Hi Norman @shnrmn,

I don’t think there will be another (simpler) way to perform that kind of tests…?

Yes, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

Please let us know about your findings.

Thanks!
-OP

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP

Hi @omarfpg

sorry for not responding. I was on a business trip and didn’t had any time for this. Will try that asap and come back to you.

Regards

Hello Norman

Thank you for your reply.

That is completely alright.
Take your time and try the?Health Check & Troubleshooting plugin.

Once you have done that, share your findings with us. ??

Best regards.