Update variable Product (group) failed

Hi dear @doublezed2

once again, sorry for my late reply. Before sharing the results: how awesome is this plugin!! Didn’t knew that before. This is the awesomeness of such a great community! ??

Via troubleshooting mode I disabled all plugins except woocommerce and “facebook for woocommerce” and tried my steps again: created a variable product, tried to update product. But ran into same issue again. Creation of product worked, update of product not ??

Are there any other customers that do have such weird issues? It does not seem so… ??

Best regards
Norman

Hi @shnrmn

This is unusual, and I can’t even reproduce the error on my testing site.

Seems like we’ll need to have a closer look. Could you please open a ticket about this from Woo.com > My profile > Support? You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @shameemreza

thanks! Just created the request 8109510 ??

Best regards
Norman

Hey, @shnrmn!

Thank you for opening the ticket.

I can confirm we got the ticket and I see you got the AI reply, right?

Please reply to the email so our team can get in touch. ??

Have a wonderful day!

Hi @carolm29

thanks for that important information! ??
I got the message that ticket was created but the automatic “AI reply” was classified as Spam on my site.

Just replied to that “AI message” – hope this was successful, and you got the final ticket ??

Have a great day ahead! And again: thanks for all your help!!

Hi @shnrmn

Thanks for the further update. I’ve checked your ticket and bumped up its priority to get a faster response.

Rest assured, a Happiness Engineer from our team will reach out to you soon with possible solutions or next steps to troubleshoot this issue. In the meantime, please stay calm.

Thanks for understanding!