Update Woocommerce Status

  • Resolved Aurélien Kohler

    (@akdigital84)


    2 years, 4 months ago

    Hi there,

    Thanks for the job done so far !

    My question is : Can we get the Woocommerce Shipped and Delivrered order status back in Woocommerce as an order status please ?

    Since the last ticker the Woocommerce Integration panel seems to have changed a bit, but still i’ve selected the option “Set the package status to “Shipped” as soon as the shipping label is created” I can’t see any ‘shipped’ statut update, nor ‘delivered’ after the delivery.

    Thank for your help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @akdigital84 ,

    Thank you very much for your feedback.

    Regarding your question, the status of the order will change on WooCommerce from processing to completed once you create the label. If the status is not being changed upon label creation, I would like to kindly ask you to create a support ticket so that we can investigate further your case. We will need an order number as a reference.

    You can create a support ticket directly from your Sendcloud account. More information here: https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket-

    Please note the status of the order will not change to [delivered] once the shipment is delivered. This is not supported currently with our module.

    Best regards,

    Edson
    Sendcloud

    Thread Starter Aurélien Kohler

    (@akdigital84)

    Good morning,

    Thanks for your quick reply.

    Ok, I realise that my Woocommerce order’s statuses are finely changed to “Completed” when stickers are emitted or sent as designed.

    Some further researches in the Sendcloud API and API Rest documentation, tought me that we can track parcel statuses and it also appears that you’re getting the tracking number throught your plugin and record it as order note.

    Now my question is : can we expect to get a ‘Shipped’ status update from your plugin soon, or at least a stored parcel number as order_meta for example, in a short future ?

    Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @akdigital84 ,

    Thank you for your reply.

    Please find my responses below.

    can we expect to get a ‘Shipped’ status update from your plugin soon:
    We do not have any plan to bring this in the near future, nevertheless, I would like to recommend you to submit the feature request officially here:
    https://releaselog.sendcloud.com/feature-requests

    or at least a stored parcel number as order_meta for example, in the near future:
    Our development team has for this feature an official request to improve our module. There is no ETA yet. We will inform all our users via the release notes once this feature is implemented.

    I hope to have informed you sufficiently.

    Best regards,

    Edson
    Sendcloud

    Hi Aurélien,

    We use the SendCloud & Woocommerce connectors for make.com –> you can set rules to send tracking number & change order status on Woocommerce when a parcel is created on SendCloud.

    Nathan

Viewing 4 replies - 1 through 4 (of 4 total)
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