Updated content to our pages not being fully published

  • I have an issue with updated content to our pages not being fully published. This is what is happening.

    1. Make a text change to a page using my Administrator account
    2. Click ‘Preview Changes’ to view the updated content
    3. Click ‘Update’
    4. Click the ‘Page updated – View Page’ link and the page shows WITH updated content
    5. View from any other device or browser in Incognito mode (have tried 10 different devices) and it shows the OLD version

    It seems that you can only view updated content if logged into WordPress. The general public are seeing the OLD version.

    For some reason, if I add a parameter to the end of the URL, it now shows the updated content correctly on ALL devices, e.g.
    https://www.hwsme.org/?test=true (should show Christmas banner)

    Remove the parameter and the OLD version is showed (Halloween banner):
    https://www.hwsme.org

    I am running WordPress 6.6.2 and all Plugins are up to date. We’re not using any cache plugins. I have flushed the host’s cache but it has not made any difference.

    Thanks in advance ??

    • This topic was modified 3 months, 2 weeks ago by Mh4472.
    • This topic was modified 3 months, 2 weeks ago by Mh4472.
    • This topic was modified 3 months, 2 weeks ago by Mh4472.

    The page I need help with: [log in to see the link]

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  • Hi @monkey64,

    For some reason, if I add a parameter to the end of the URL, it now shows the updated content correctly on ALL devices, e.g.
    https://www.hwsme.org/?test=true (should show Christmas banner)

    The above behaviour would point to there is cache that’s getting applied. When the parameter is added the page loads without cache.

    I have flushed the host’s cache

    Does the above steps also flush the cache from Cloudflare?

    I do see you have Cloudflare and its cache enabled. Does it work fine once you clear the cache from the Cloudflare side?

    You can enable Development mode in Cloudflare which should disable the cache temporarily and help in ruling out if it’s still related to cache or not.

    https://developers.cloudflare.com/cache/reference/development-mode/

    Regards,

    Nithin

    For some reason, if I add a parameter to the end of the URL, it now shows the updated content correctly on ALL devices,

    That’s a tell-tale sign of a stale cache.

    I’m seeing cf-cache-status: HIT in the HTTP response header, so you want to flush your Cloudflare cache.

Viewing 2 replies - 1 through 2 (of 2 total)
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