Updated PHP and plugin no longer working

  • Resolved emma_voiceboxx

    (@emma_voiceboxx)


    4 years, 7 months ago

    When we updated the php on our site and the plugin page on wordpress went blank. Our hosting company said it was the woocommerce mailchimp plugin and to rename it in cpanel which disabled it and the plugin page loaded.

    We then renamed it back and tried to reactivate but the plugin to get it working again and it will not re activate, the page just refreshes and nothing changes. I have spoken to mailchimp support but they said they were unable to help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    @emma_voiceboxx, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
    – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    – If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Thread Starter emma_voiceboxx

    (@emma_voiceboxx)

    Hi
    Thank you for your reply
    – The plugin version we are using is 2-4-1

    – The version of PHP we are using is 7.2

    – We have this fatal error showing when I look:
    2020-07-21T08:57:58+00:00 CRITICAL Uncaught Error: Call to undefined function curl_init() in /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php:1605
    Stack trace:
    #0 /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(630): MailChimp_WooCommerce_MailChimpApi->get(‘ecommerce/store…’)
    #1 /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/bootstrap.php(291): MailChimp_WooCommerce_MailChimpApi->getStore(‘5d6685bad3758’, false)
    #2 /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/bootstrap.php(689): mailchimp_get_store_id()
    #3 /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/class-mailchimp-woocommerce-activator.php(51): mailchimp_update_connected_site_script()
    #4 /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/bootstrap.php(533): MailChimp_WooCommerce_Activator::activate()
    #5 /home/deakin2019/public_html/wp-includes/class-wp in /home/deakin2019/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php on line 1605

    -With memory on the server we have 4.44 GB / ∞

    Hope this helps, thank you

    Plugin Author ryanhungate

    (@ryanhungate)

    @emma_voiceboxx thanks for the info – you need to have your hosting provider install CURL for php. This is all you’re missing. It’s a standard HTTP library that is required for the plugin to work. Seems like the hosting provider forgot to include that in the build script this time.

    Thread Starter emma_voiceboxx

    (@emma_voiceboxx)

    Hi

    I will do, thank you for your help

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Updated PHP and plugin no longer working’ is closed to new replies.