Updated & Saved W3 Cache settings and now cannot access site!

  • Resolved charlsimps

    (@charlsimps)


    4 years, 6 months ago

    I am an amateur at troubleshooting, and was looking to improve the load time of the site by ensuring my plugin settings were where they should be. I turned on a setting, hit save & purge cache (as I don’t think the latter has ever been done for the site). It reported an error, and I can no longer log in to the backend, and received this message “There has been a critical error on your website. Please check your site admin email inbox for instructions.” I don’t necessarily have access to this email, but use a different login. Help! I have no idea where to go from here. Thank you!

    • This topic was modified 4 years, 6 months ago by charlsimps. Reason: added error message and new tag

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @charlsimps

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Sorry for the late reply, it appears that your post was held by moderators.
    We’ve received your message via the support channel and replied to it.
    Please continue the correspondence there to avoid duplicate replies.
    Thank you!

    Thread Starter charlsimps

    (@charlsimps)

    Hello!
    Thank you for your reply and I am sorry for the delay!! I just saw this. This may be such a silly question, but where is the support channel? I looked where I thought it would be and I cannot find it…again thank you for literally leading me by the hand.

Viewing 2 replies - 1 through 2 (of 2 total)
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