Updated to version 3.7.0 woo & 2.0.4 square & doesn’t work correctly…..

  • Resolved ohundred

    (@ohundred)


    5 years, 2 months ago

    After an update to the latest version of woocommerce 3.7.0 and update to the latest version of square 2.0.4 payments don’t work correctly.

    The problems we’re having:

    1) When a user tries to register when checking out / via checkout page there payment doesn’t go through.

    2) When a user is logged in they also get a error when trying to pay. – “We were unable to process your order, please try again.”

    3) If a user checks out as a guest, then it works fine.

    We had to go back to the previous version of woocommerce 3.5.2 and back to the older version of square 1.0.38. for it to work properly.

Viewing 4 replies - 1 through 4 (of 4 total)

  • How do we revert to working versions? I don’t have downloads of them. Hoping that would fix our issues.

    I am having trouble figuring out what is happening for users. More abandoned carts than I would think but when I do test transactions they go through. Then a user will say they couldn’t pay…

    I’m stuck with square any suggestions on alternatives to woo without starting from zero with site?

    Thread Starter ohundred

    (@ohundred)

    @amyr123 Yeah they can’t pay because they are logged in. If they pay as guest it will work. That’s why it’s working for you. I think you are trying as guest.

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @ohundred,

    Thank you for your patience! We don’t have any other reports of the same problem from other sites–just tested this on mine, and I can place an order both when logged in and logged out.

    If you’ve already reverted both Square and WooCommerce versions, which is understandable, perhaps you can set up a test site where we can check this?

    Some hosting providers offer a one-click solution to create a staging site, so you may want to check this with yours. If they don’t, you can create a test copy using the free **WP Staging** plugin:

    https://www.ads-software.com/plugins/wp-staging/

    As soon as you create a staging site, please create an administrator account for [email protected] and submit a support ticket at https://woocommerce.com/my-account/create-a-ticket/ so we can see what is happening.

    Thanks!

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’ll mark this thread as resolved now. If you have some more questions, please submit a support ticket with us following the instructions above.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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