updated_checkout clears fields – usability issue

  • Resolved kirbmart

    (@kirbmart)


    1 year, 5 months ago

    It seems WooCommerce Square is coded to destroy and rebuild the payment fields whenever this event fires: updated_checkout

    The problem is that by design this event fires anytime anything is updated via AJAX. So for example, When you type in a billing address that’s different than shipping, your credit card info gets deleted!!

    This happens on the default checkout page, however for sites that use enhanced checkout plugins it can happen more often…And in principal it can happen at anytime on the default woo checkout page.

    Is it possible to get his addressed? It’s somewhat of a dire bug that causes an extremely frustrating checkout process for customers.

    Here’s a video of it happening on the default page:
    https://www.loom.com/share/189610e8fb464daeae033cfa163aca18

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi @kirbmart

    Thanks for reaching out to us and taking the time to report this.

    I investigated this a bit and it appears that there’s a JavaScript event updated_checkout , as you’ve pointed out, from WooCommerce which is used by WooCommerce Square to set payment fields.

    I agree the credit card form should not reset due to minor changes to the address form.

    Currently, WooCommerce Square is being managed in a private Github repository and there’s already an issue raised for this behavior.

    Our developers are working on it; but it can take some time for the fix to come out. I’d suggest keeping an eye on the changelog.

    Let us know if you have any questions! ??

    Is there any update on this? This is causing issues on one of my sites.

    Plugin Support Nami

    (@woonami)

    Hi there,

    Thank you for checking in with us about this! This bug that is mentioned in this thread is planned to be fixed in the next version release 4.1.0. Please keep an eye out for changelog for the next version. — We currently do not have an ETA on when this version will be released. (Our developer team is still working on other tasks to release the version.)

    Thank you for your patience and understanding!

    Thread Starter kirbmart

    (@kirbmart)

    Hi @woonami this is good news. Lots of customers will be happy about this.

Viewing 4 replies - 1 through 4 (of 4 total)
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