Updates are gone from https://wordpress.com/plugins on WPEngine hosted site

Can you please use Jetpack’s Debugger module to send us some more information about your site?

1) Go to the Jetpack page in your dashboard.
2) Click on the Debug link appearing at the bottom of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.

Thanks!

Yes … I’ve have this problem … all updates for plugins are not available. Drilldiown into a plugin … normally you can update the plugin for all sites listed in the one window … not available.

Why don’t you try it yourself … it will be a global issue. You can debug it yourself. Would that not be the best option?

This happened after the last update … not the one 30 mins ago or whatever.

Thanks regards Mark

@adaptablewebsites I don’t seem to experience this issue on my end.

Could you follow the instructions I posted above to send us more details about your site? We’ll be happy to take a look and see what’s wrong!

Hi Jeremy,

Have been through the Jetpack debugging Center.

Disabled all plugins … no change
Changed theme from Divi to Twenty Fifteen … no change
xmlrpc behaves fine.

Like mjmforce above none of my sites show updates for plugins.

Will contact jetpack Support as advised on debug page with link to this post.

Please advise if necessary.

Regards Mark

Just to advise … my web host is Siteground FYI

Thanks Mark

Ok … I’ve got 12 sites all the same config … with jetpack on all. It doesn’t work properly in that I can’t update plugins as advised.
I went through the list you advised. No change.
I spent time doing it and sending the debug info.
Did you receive?
Would you be kind enough to give me an update please.
Many Thanks
Regards Mark

@adaptablewebsites If you’ve contacted us using the contact form appearing on the Debug page, we’ll get back to you soon!

Ok this Brandon Kraft … the happiness engineer … has not made me happy.
My wordpress.com has 10-15 sites … with no way of updating plugins and no autoupdate available either I note.
The answer I received was … well unsatisfying.
I thought to myself … you know what I can’t wait around anymore .. I’ll just activate autoupdate for all plugins … not available either I’m afraid.
Can you shed any light on this please.
I’m just cap-in-hand trying to get a solution.
The plugin update and autoupdate do not exist on my wordpress.com.
It does say … Core autoupdates are explicitly disabled by a site administrator … so I’m going to check web host.
Otherwise .. Can you advise me please.
Thanks
Mark

@adaptablewebsites Without knowing one of the sites’ URLs I can’t be of much help I’m afraid. But if you’re not happy with Brandon’s reply, feel free to reply to him and ask for more details. We’re always happy to help!

jeremey,
I’m happy to give you any info you need:
Site: https://tester.adaptable-demo.com/
It has three plugins ready to update …
jetpackk has the JSON API & Manage activated.
All works great but you just can’t do anything over at the WordPress.com end.
Do you have a PM … how can I get you the paswword etc
Thanks Mark

Thanks!

It looks like all Automatic updates are disabled on your site at the moment, either via a plugin or via the WP_AUTO_UPDATE_CORE constant in your wp-config.php file:
https://codex.www.ads-software.com/Configuring_Automatic_Background_Updates#Constant_to_Configure_Core_Updates

This constant blocks WordPress and third-party services like Jetpack from remotely updating WordPress, themes, plugins, and translations.

Removing that constant should allow you to use autoupdates in Jetpack.

I hope this helps.

Jeremy,
You were correct.
There was a line in wp-config.php that controlled WP_AUTO_UPDATE_CORE constant.
Host believed it was put there by the Cpanel WP-Auto Update function.

Solution.

Comment out the function
Deactivate Jetpack and reconnect
Bingo. works.

Thanks for your help

Regards Mark