Updates Failing

  • Resolved Abigailm

    (@abigailm)


    7 years ago

    Getting message that all updates, all sites, are failing from the WP Remote dashboard at https://app.maek.it/remote

    (I can log into sites and update manually, so nothing wrong with sites)

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey,

    We just pushed a new ‘safe update’ method today, which could explain this issue.

    Everything appears to be working in all of our test accounts, so there might be something specific to your account.

    If you visit this link, you’ll be taken to the old version that uses the previous update method: https://app.maek.it/old-remote.
    In the meantime, you can go to this link and perform all your updates like normal.

    Normally I would be able to jump in and see the problem straight away, but because you’re using the WordPress support system, I am unable to see your user details.
    Can you please send us a separate support request through our intercom messenger (bottom right corner of the screen, when logged in).
    This way I can work out why your updates aren’t working correctly.

    Kind Regards,

    Jeramy Simpson

    John

    (@dsl225)

    Same problem here since yesterday.
    Will use your site’s messenger then.
    Thanks.

    Hey,

    It looks like I’ve been able to resolve John’s issue.
    It appears that the server was responded with a 401 code because of a get param’ being sent.

    Not sure if the two issues are related, however I can see hundreds of updates processing successfully on other accounts.

    I’ll continue the conversation with both of you over on our Intercom messenger.

    Kind Regards,

    Jeramy Simpson

Viewing 3 replies - 1 through 3 (of 3 total)
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