Updating an old version

Hi,

Indeed, the base plugin is not necessarly compatible with older add-ons.

Our servers have been impacted by the fire at the OVH hosting provider and thus we lost all accounts created before March 2021.

As before, we have a 1 year free update policy, so you would need to purchase new licences for those add-ons.

Regards,

Previously a “Freelancer bundle” was bought as “Professional” license. I do not see this bundle being offered on your website anymore.

Would it be possible to renew the “Freelancer bundle” with all the add-ons that it included, or is it necessary to buy each add-on separately? Buying each add-on separately would cost much more now than it did as a bundle back then.

Maybe you can consider bundling the functionalities of similar add-ons into one add-on instead of fragmenting these functionalities into different add-ons which must be bought individually.

Sincerely,
Gevorg

And concerning the fire at the OVH hosting provider…

The license of the “Freelance Bundle” allows for installations on 5 websites. I know that I used up one for the development server and I will need two more installations until the website is finally ready under the designated domain name.

Will your system be able to check how many installations this license has had? I ask because you say that you have lost all account details from before March 2021. Can I provide any information to you to restore the lost account details? What do you suggest?

Sincerely,
Gevorg

Hi

I would like to post another update concerning this matter.

I have transferred the website of my client to his production server. Unfortunately the add-ons of your plugin, if activated, are crashing the WordPress login page, resulting in the server message “Service temporarily unavailable”. I have tested all the plugins installed and I can confirm that it is the bought add-ons of your plugin which crash the WordPress login-page. I assume this is a security mechanism on your part to prevent people from copying the add-ons. I have no problem with developers developing security mechanisms to protect their software, but I hope a solution can be found in this case.

As mentioned previously, in the past a “Freelance bundle” was bought as a “Professional License”. The professional license allows the add-ons to be installed on five different websites. I know for sure that I have not used up this limit.

The client for whom I develop the website has delayed this project for an extended period of time because he prioritized other projects. Now has come the time for him to continue with this project.

Although the license has expired, I thought I would not loose the ability to install the bought add-ons on up to five different websites, but it seems that this is the case. It seems that since you lost all your client account data due to the fire in the hosting company, your system is no longer able to evaluate this license, is my assumption correct?

If my assumption is correct, is it possible for you to reinstate the validity of this license? As I mentioned before, this plugin of yours and the bought add-ons have not been in use on a live website. The license was bought but then the client prioritized other projects and therefore the license expired. No live usage has happened yet.

If you can not reinstate the validity of this license, can you at least allow for this license to be installed on up to five different domains, as was the condition with which the license was bought? It’s one thing to loose the ability to update the add-ons but this should not take away the possibility to use up the amount of installations which the original license allowed for.

Can you be of any help in this matter?

Sincerely,
Gevorg

You’re using a commercial/premium theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.

https://wp-customerarea.com/support

Commercial products are not supported in these forums.

Unfortunately the login to my account is not accepted at
https://wp-customerarea.com/support

I initially tried to post this issue there but since I could not log into my account at their website I posted it here.

It seems that their system has lost my account details. They mentioned during this conversation that their hosting provider had a fire and they lost some customer’s data because of it.

If I can get a reply to this issue here, fine. Otherwise I’ll have to create a new account at their website.

Please let me know which option is better.

Sincerely,
Gevorg

You can get help from them here to login there, but as it’s a commercial product, they cannot support it here.

Thanks, I’ll try it there.

Have a nice day.

Hi

Jumping in a bit late, but as Mr. Stern said, support for commercial add-ons are handled on our website. We handle here (and there too) only questions about the base public plugin.

You can create a new user using the registration form on the forum, as your previous account had been lost.

Regards,

Hi

Yesterday I successfully created a new account at
https://wp-customerarea.com/wp/wp-login.php

I received the email to set a password for my account and so I did.

Then I tried to post this issue in your support forum on your website, but this did not work yesterday. An error occurred saying that this can not be done now. There were no specifics about the cause of the error, I just could not post it in your forum.

So I tried it today, thinking the issue in your forum may be solve by now. But today I can not even login to my account at your website. It’s as if I didn’t create a new account yesterday. When I try to login today it says that the username is unknown.

Can you explain what’s going on?

Hi,

Contact me directly on [email protected] (send your user name and linked email address).

Regards,

Vincent

Thank you for your reply.

I have sent the details to your address.

Sincerely,
Gevorg