Updating broke my website – $100 for nothing

  • Resolved wildheartdesign

    (@wildheartdesign)


    5 years, 1 month ago

    Had a very old version of this plugin and paid for a new license to get an update for new features per a request from client. Upon trying to activate new version, got an error message saying activation couldn’t complete and to contact developer for support. It’s now been 6 days with a plug-in that can’t be activated and forms that are missing from my client’s site due to the upgrade, as well as an email chain with dev support that is getting me nowhere. Feel like this plugin was a complete waste of money as well as making my client angry.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello @wildheartdesign,

    Thanks for sharing your experience with us.

    Dear friend, I am very sorry that you had an issue which was not solved for a long time.

    The problem is that during last years we have done huge structural changes and this is why the new versions are not compatible with the very old versions of the plugin.

    Anyway, please send mt the ticket number of your support request and I’ll check out the issue and get back to you soon.

    I am very sorry again for this issue, I’ll personally take of the issue ASAP, please just help me find your support ticket.

Viewing 1 replies (of 1 total)
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