Updating error

Hi @jrossjord,

Thank you for reaching out.

I understand that you’re experiencing issues with updating your plugin. The error message you’re seeing typically indicates a problem with file permissions on your server.

Kindly?head over to?WP dashboard → Tools → Site Health → Info → Filesystem Permissions?and confirm all directories are writable as shown in the screenshot below:

You can as well contact your hosting provider and ask them to check the permissions for the ‘woocommerce/src/Admin/API/ProductForm.php’ file. They should be able to adjust these permissions if necessary.

Should the issue persist, you can try to manually update the plugin if you have access to FTP. First, download the latest version of WooCommerce. Then, via FTP or your hosting control panel, delete the old plugin folder in wp-content/plugins. After deleting the old files, upload the new ones you’ve just downloaded.

Please be sure to have a backup in place before proceeding with the manual update.

Let us know if you have any further questions.

Thank you – everything is writable except fonts???

I have main WordPress directory, wp-content directory, uploads, plugins, themes (all writable) and then fonts (not writable)

could that be the issue?

Hi again @jrossjord,

Thank you for getting back to us with further details. If it’s only the fonts that are not writable, this shouldn’t be the issue.

Did you already try reaching out to your host and asking them to check the permissions for the ‘woocommerce/src/Admin/API/ProductForm.php’ file? If not, you can try reaching out to them for further assistance.

In the meantime, you can manually update the plugin if you have access to FTP. First, download the latest version of WooCommerce. Then, via FTP or your hosting control panel, delete the old plugin folder in wp-content/plugins. After deleting the old files, upload the new ones you’ve just downloaded.

I hope this helps.

So, as of a few minutes ago it updated fine (haven’t changed anything, no idea why it wouldn’t update repeatedly before) now I have a different plugin (jetpack) that won’t update.

Think I’ll just leave it a day or two and try again, it’s obviously not the big issue I thought it was.

Thanks for your help though, at least I learn something new everytime these things happen!

Hey @jrossjord ,

Glad to hear that WooCommerce managed to update successfully!

It may be helpful to enable WordPress debugging. It might show any errors or issues during the update, which could help figure out what’s going wrong. The support guide below provides steps on how to enable WP_Debug mode:

• Debugging in WordPress

Please let us know if you have any other questions, or need further help with this. ??

Cheers!