Updating Features erased all column data

  • Resolved TrishaM

    (@trisham)


    11 months, 2 weeks ago

    I’m testing this plugin on a sandbox site and took the time to choose a template, update the Features, and add in several columns with relevant data for each feature. Boss wanted another feature added and one renamed so I edited the template, and when I updated the Features all of my stored data in each of the columns disappeared and went back to ipsum lorem. This is very frustrating as I spent quite a bit of time setting it up how we wanted it.

    Does this plugin not support modifying the pricing table’s features after a table is created? Or have I missed a step?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Realwebcare

    (@realwebcare)

    Hi TrishaM,

    I understand the frustration you’re facing, and I’m here to help resolve the issue. Surprisingly, the plugin should indeed support modifying pricing table features after the table is created, and I haven’t encountered such behavior in my testing.

    A few possibilities come to mind that could explain the unexpected behavior you’re experiencing:

    Cache Issue:
    Sometimes, updates might not reflect immediately due to caching. Please make sure to clear both your WordPress cache and your browser cache (Ctrl+Shift+R) after making any changes to see if the data persists.

    Server-Side Configuration:
    Ensure that your server is configured correctly, and there are no restrictions affecting the storage or retrieval of data.

    If the issue persists after checking the above steps, could you provide more information about your server environment, WordPress version, and any other plugins/themes you have active? This will help me narrow down the potential causes.

    You can contact with us from our FB page. Just add ‘/realwebcare’ after FB domain. There we can discuss live that will help me to solve the issue promptly.

    Best regards,
    Iftekhar Alam

    Thread Starter TrishaM

    (@trisham)

    Thank you for the quick reply, I will check those issues. It’s a great plugin and I’ll have no issue giving you a 5-star review if I can work this out….I’ll be sure to connect with your support on FB if I need more help, and if I do get it worked out I’ll also be sure to update this post.

    Plugin Author Realwebcare

    (@realwebcare)

    Thank you for your prompt response, and I’m glad to hear that you find the WRC Pricing Tables plugin promising. Your positive feedback is truly appreciated!

    If you encounter any roadblocks while checking the suggested issues, don’t hesitate to reach out to our support team on Facebook. We’re always ready to jump in and provide the assistance you need.

    Your feedback is invaluable, and it’s users like you that help us enhance and refine our products. Looking forward to hearing back from you soon with positive updates.

    Wishing you a smooth troubleshooting process and looking forward to your successful resolution!

Viewing 3 replies - 1 through 3 (of 3 total)
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