Updating firewall: Can not to make FW dir.

  • Resolved Dean Loh

    (@dean-loh)


    3 years, 6 months ago

    My sites are hosted with Flywheel which offers limited write permissions. Not sure if this error is due to that, if so, what other options do I have? I may try requesting exception from Flywheel support (not sure if they will allow…)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @dean-loh.

    Seems like that would be an issue, yes. The CleanTalk plugin creates temporary file to update its firewall.

    Could you send us your webserver error log? It could be found in your hosting account.
    Either via email:
    [email protected]
    Or via a private ticket:
    https://cleantalk.org/my/support/open

    Hello,

    Thank you for the feedback!

    Please, try to use the development version. We have made a fix there.
    You could reinstall the plugin by following this instruction:

    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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