updating from 3.3.3 to 3.3.4 broke site with “this site is not redirecting..

just read that it might be the PHP version (I am running 5.3) to trying a 5.6 upgrade to see if that clears it

It happened to me too the site doesn’t load at all.

• This reply was modified 6 years, 8 months ago by Igor Ilgiyaev.

I had to downgrade to a full woocommerce version of 3.3.3 to get it back working – sadly I am not able to upgrade to 5.6 right now as I have another site that I need to keep running that needs 5.3 still

I’d like to help get to the bottom of this so we can find out the cause. But first, need to be able to replicate / understand the source of the problem.

To do that, could you please rule out all other factors such as other plugins and the theme? Follow this guide to do so: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

If the issue doesn’t happen on WooCommerce 3.3.4 while only the WC plugin is active along with a default WordPress theme, then start to re-enable things till you find a conflict.

Also worth noting that PHP 5.3 is extremely old. Updating from that version is crucial at this point, as your are both at a security risk and losing free performance gains. Updating to 7.0+ will likely more than double your site speed.

If your web host can’t help you update from 5.3, you should look into switching web hosts asap: https://woocommerce.com/hosting-solutions/

thank you and yes I did all of that before posting the I disabled all themes and all plugins and reinstated 1 by 1 and the woocommerce was the one that broke it

I can confirm we are on 5.3 PHP version which I think is probably the culprit – but I am not able to upgrade just yet to prove that

thank you
sarah

Hey
My website is on PHP 7.0 so thats not the issue too here.

Maybe the same as https://www.ads-software.com/support/topic/http-500-error-43/ ?

Need more information either way. Enable error logging and look to see what errors are happening.

sadly no error logs generated or on screen logs – that is the weird thing just gave me the message this site is not redirecting correctly – its a real odd one

I will do more testing on other sites as this isn’t my only woo site – to see if I can shed more light on it

I talk to the website host. he said to me that php version is 5.3. I upgrade it to 5.6. now error is fixed.

upgrading PHP also worked for me too