Updating plug-in causes problems

  • Resolved BradC5372

    (@bradc5372)


    9 years, 4 months ago

    First let me say I love your the WP Store Locator. the issue i am having is the same as most i am reading. I did not see the upgrade notice and when the plug-in updated my visitors can no longer see locations. I did exactly what you recommend with phpMyadmin all worked and the conversion notice does appear. I click on start converting and get “timed out” message. my host increased the maximum execution time to max but the error still shows up.

    my solution is to copy my data file to Excel then to impute the locations one by one again to the new wplocator very time consuming any help would be nice.

    https://www.ads-software.com/plugins/wp-store-locator/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Tijmen Smit

    (@tijmensmit)

    How many locations do you have?

    Can you try to run the upgrade procedure again, but first enable WP_DEBUG and WP_DEBUG_LOG.

    Then have a look in the debug.log log file inside the /wp-content/ directory. If it says something other then a msg related to timeouts, then let me know.

    Can you also check for js errors in your browser when you run the upgrade script?

    There is an alternative solution to convert the locations, but before I get into that I need to know how many locations you have, and what the debug log say.

    Thread Starter BradC5372

    (@bradc5372)

    there is about 200 locations. I spent yesterday entering them again. The locations are all up and working but the old ones are still there with the comment asking me to convert so i hope that does not effect the new ones (copy of the old) i entered again?

    Plugin Author Tijmen Smit

    (@tijmensmit)

    If you open the options table in phpmyadmin, look for ‘wpsl_convert_cpt’ and delete it, then it will stop asking you to convert them.

    The old table isn’t used anymore, so it has no effect on anything.

    Plugin Author Tijmen Smit

    (@tijmensmit)

    Could you share a list of the plugins you are using? Or just take a screenshot of the plugin list and send it to tijmen at wpstorelocator.co?

    I haven’t really figured out why for some users it fails to show the upgrade notice. Maybe it’s another plugin that somehow breaks it.

Viewing 4 replies - 1 through 4 (of 4 total)
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