Updating plugin breaks widget on front end and can not enable

  • Resolved card-one-concepts

    (@card-one-concepts)


    3 years ago

    When I update the plugin to the latest Version 2.3.3 the widget disappears on the front end and when you try to toggle the widget on it is not retained as others have reported in another thread.

    What I found worked for me was deactivating and and completely deleting the plugin, then installing and activating it. Then when I went back to the Uswerway settings and toggled it on it worked and the widget showed back up on the front end.

    However, could you please address this Usewrway, I have many sites that use your plugin and it will not be fun to have to do this process to all of them just to update the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter card-one-concepts

    (@card-one-concepts)

    I would like to add more to this as i start trying to update other sites that it appears the “trick” i mentioned above to get the widget to show up and stay enabled is not working at all on a specific site (https://cervus.global) The site is added to my account, I have installed the latest version. But can not enable it on the back end to have it show up on the front end?

    Plugin Author UserWay

    (@userwayorg)

    Hello,

    Thanks for connecting with UserWay.

    We have pushed a few fixes in the past few days that have resolved the issues mentioned on your post, when updating the plugin it will not disappear from the front end anymore.

    We have also addressed an issue with the Toggle ON/OFF where sometimes when toggling the widget to “ON” it wouldn’t stay “ON” after refreshing the page.

    We apologize for the inconvenience.

    If you have any questions or need assistance with anything else you can reach out to us at [email protected] or via the live chat available at UserWay.org

    Thank you,
    UserWay Support.

    Hi all,
    I think I solved the problem.
    I add (manually) a record directly to the database (table userway) of my wp site.
    Simply add your account id to the and add 1 to the state field.
    After that the plugin is activated.
    I believe that the problem has something to do with the add/edit to database.
    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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