Updating plugins give a blank page and error 500

  • Resolved gcartigny

    (@gcartigny)


    2 years ago

    Hi all,

    Some plugins are due for updating and aren’t being updated automatically. When I try to update them manually, the page jumps into maintenence mode (and has a small -1 below)

    When accessing my website it gets an error 500 message for about 10 minutes after jumping back to working again.

    I also can’t even update the translations. I get the same -1 message in wordpress. Although the site does keep working and does not get that error 500 message. But the translations aren’t being updated as well.

    I have tried to increase the memory limit by adjusting my php.ini file and my wp-config-php file. Without any luck.

    So yeah, what to do now? Re-installing version 6.1.1. first? Maybe something else? I’m a bit scared to do anything right now.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Do you have the “Starter Template” plugin installed? If so, disable it, then retry updating.

    Thread Starter gcartigny

    (@gcartigny)

    That worked perfetly thanks! Didn’t know which one caused the issue.

    But before I close this issue, should I keep this deactivated or delete it completely? Do I need it for Elementor or Royal Elementor addons?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I don’t use Elementor so I can’t comment on that. But one caching plugin will suffice.

    gytisp

    (@gytisp)

    Hey!

    You just need to update the plugin manually to the latest version, then it will solve the update problems and you can keep using it ??

    https://www.ads-software.com/plugins/astra-sites/

    Thread Starter gcartigny

    (@gcartigny)

    Hi!

    Well, the issue was that manually updating the plugins didn’t work at all. It gave the same issue. Disabling the “Starter Template” plugin did work. I have deleted the plugin since I don’t really need it anymore so my issue is solved (for the moment).

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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