@cb19091 ,
That’s strange. Could you please make sure that you are using the latest version of the Smart Manager plugin [i.e. v8.4.0] or not?
Also, could you please try to create a test product using ‘WooCommerce > Products’ and try replicating the issue using it do let us know your views.
If still the issue persists, we’ll need to isolate what’s really causing this problem. Here’s something that will help:
- Install a free theme like Twenty Twenty or Storefront but do not activate/switch your current theme
- Install the free plugin Health Check & Troubleshooting on your site – this plugin is developed by the www.ads-software.com team and is pretty good at diagnosing problems in such situations.
- Once the health check plugin is installed, keep only WooCommerce and?Smart Manager?plugins active for the admin side and try to reproduce the issue you reported. Make sure to do this only for the admin side – that way visitors to your site won’t be affected.
- Here’s a nice article that explains this process.
- Reply to this same email and share your findings with us… Were you able to reproduce the issue? What were the exact steps?
- If the issue does not occur, it means the problem is with some other plugin. You may try activating/deactivating a combination of plugins to figure out exactly what causes the problem
Do try the above steps and do let us know your views.
