Updating to 4.5.3 breaks websites built on TheGem theme

  • Resolved dotcominfo

    (@dotcominfo)


    2 years, 11 months ago

    While running updates this morning on one of my customer websites, I discovered that the updates completely broke one of the websites. The site in question is built on TheGem theme with visual page builder from WPBakery. I have run the 4.5.3 update on a few other sites with no problem, so it does appear to be particular to TheGem theme.

    At first, I had no idea what broke the site, but I restored from backup and went through the plugin updates one by one. It is this exact plugin that screwed everything up. With version 4.5.1 installed, the site is fine and analytics are working. But when updating to 4.5.3, the site gets hosed – mega menus in the navigation stopped working, icons in buttons no longer are displayed, the blog element that lists articles on various pages throughout the site don’t work, revolution slider no longer works… the list goes on…

    I will continue running version 4.5.1 of this plugin until a newer version of your plugin comes out. I’ll try again at that point. If that version fails as well, I’ll be using another plugin for analytics on this site.

    • This topic was modified 2 years, 11 months ago by dotcominfo.
    • This topic was modified 2 years, 11 months ago by dotcominfo.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi

    Thank you for highlighting the same and we apologize for the inconvenience caused.

    We are actively working on these issues and a new version of the plugin will be published as soon as possible.

    You can use the previous version (4.5.1) for now, we will reach out to you once we release the new version of the plugin.

    Plugin Author Conversios

    (@tatvic)

    Hi,

    We have upgraded the plugin to 4.5.6 version by fixing the bugs that were occurring in the previous release (4.5.3).

    I request you to upgrade to the latest version (4.5.6) and request you to share your feedback with us if you are facing any difficulty or issues post-up-gradation.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Updating to 4.5.3 breaks websites built on TheGem theme’ is closed to new replies.