Updraft Backups Not Working

  • Resolved elainepowell01

    (@elainepowell01)


    2 weeks, 4 days ago

    I originally restored a backup that Updraft had created in my Google Drive one year ago to get back an old media file.

    The system restored the media file but corrupted my website with most images disappearing on the website.

    I have had a website developer look at my WordPress site and he has gone in to look at the backups to see if he could manually restore them. He said “We tried the backups in the given google drive but none of them worked. All of them threw error at one stage or other.”

    Is there any support regarding to why this is happening with ALL of the Updraft backups please?

    The page I need help with: [log in to see the link]

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  • Thread Starter elainepowell01

    (@elainepowell01)

    I can upload the latest log file in WordPress if that helps.
    Plugin Support vupdraft

    (@vupdraft)

    When restoring, are you download the backups and uploading them to the backup/restore tab.

    If so can you try connecting your Google Drive and pressing the “rescan remote storage link” and restoring this way.

    It sounds like the files might be corrupting when downloading them from Google Drive.

    If this doesn’t help could you post the restoration log from the wp-content/updraft directory of your site using a tool such as pastebin.com

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