Updraft not working since update today

  • Resolved IanW

    (@mikes46)


    4 years, 2 months ago

    Since updating to the latest version today, Updraft will not complete a backup. The backup starts then goes to last activity 59s, then next resumption: 1 (after 225s). The counter counts down to zero and then goes negative and just keeps going and going and never stops. What can I do to resolve this please?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    Please copy the contents into an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter IanW

    (@mikes46)

    Hi @bcrodua

    Here is the backup log as requested. I stopped this backup when it got to (-1000)
    https://pastebin.com/vk4zs1zW

    Thanks

    I think I have the same problem. So interested to see the answer

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sending the backup log.

    The log shows that the backup gets killed off while backing up the “database” component of your website. The most common reason for this is when the server has reached the resource limit.

    To resolve, please ask your hosts/server admin to increase the limit (I/O limit, maximum_execution_timeout and site memory) or ask them to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Best Wishes,
    Bryle

    Thread Starter IanW

    (@mikes46)

    @bcrodua Thanks for your reply,
    I have contacted my host and they say they have recently moved my website to a different server. This is there reply, I haven’t got a clue what this means.

    The issue you are experiencing with Updraft Backups seems to be correlated to cron jobs no longer running on the Apache Server.

    Unfortunately if you are using the cron jobs to perform the backups, this will no longer work as cron jobs are disabled on the Shared Hosting Platform.

    We are sorry for any inconvenience this may have caused.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Just to confirm, they moved you to a different server so that should have fixed the issue?

    Regards,
    Bryle

    Thread Starter IanW

    (@mikes46)

    Hi @bcrodua

    No the problems seemed to have started since they moved me to a different server.

    Ian.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Ian,

    Great! Glad that fixed it.

    If you’re enjoying UpdraftPlus please leave us a 5-star review (https://www.ads-software.com/support/plugin/updraftplus/reviews/?rate=5#new-post
    ). They really help us out and let others find our plugin more easily. If you don’t think we deserve the 5 stars please let us know how we can improve, too. Thanks!

    Regards,
    Bryle

    Thread Starter IanW

    (@mikes46)

    @bcrodua

    No, the problem is not fixed.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies.

    Can you send us latest copy of the backup log again please?

    Regards,
    Bryle

    Thread Starter IanW

    (@mikes46)

    https://pastebin.com/vk4zs1zW

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the delay.

    Please can you update to latest version 1.16.29?

    Regards,
    Bryle

Viewing 12 replies - 1 through 12 (of 12 total)
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