updraft plus restore failure

  • Resolved derekwpadmin

    (@derekwpadmin)


    8 years, 6 months ago

    I have just completed my website and decided to back it up. After updating the theme to the latest version (Tesseract) I was unable to access a page to edit it. I tried a restore with UpdraftPlus. Now I have lost pages. Previously I had over 20 and now can only see 12. Also, they are old – well before I updated !

    Can anyone please assist?

    Thanks.

    Derek

    https://www.ads-software.com/plugins/updraftplus/

Viewing 13 replies - 1 through 13 (of 13 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    @derekwpadmin, Please stop posting in other people’s threads.

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Dear Andrew,

    Certainly.

    I would appreciate your assistance in how to remedy the updraftplus problem.

    Thanks.

    Derek
    https://laforetdesetoiles.com/

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Could you please post a copy of the restoration log? This log can be found in the ‘wp-content/updraft’ directory of the site.

    The contents will be too long to post here directly, but you can use an online service such as pastebin and post the link here.

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Dear DNutbourne,

    Thanks for getting in touch.

    I have attempted to gain access to the log as suggested and received the following information:-
    ERROR 403 – FORBIDDEN

    Thanks.

    Derek

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Oh, and the theme typography just vanished 10 minutes ago !!!

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Dear DNutbourne,

    I have located the log file and downloaded it to my PC. However, I am now on the Bitbucket site and it’s all gobbledy-gook. It appears that I must learn yet another language. Is there another way of getting the file to you?

    Thanks.

    [Large code excerpt removed by moderator per forum rules. Please use the pastebin for all large code excerpts. It works better anyway.]

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Dear DNutbourne,

    https://pastebin.com/g5d1EVtX

    I hope.

    Thanks.

    Derek

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi Derek,

    Apologies, the log you posted is a backup log. There should be another log available for the restoration process.

    If you open the log file, The first line will begin:

    0000.000 () Opened log file at time

    If the brackets do not have a number between them, then this is a restoration log.

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Dear DN,

    This should be it, by your description of content.

    https://pastebin.com/F3DmTfcC

    I’ve been re-building all day but will not be unhappy if the original site miraculously reappears !

    best wishes

    Derek

    Thread Starter derekwpadmin

    (@derekwpadmin)

    I have now re-built the web-site.

    Thread Starter derekwpadmin

    (@derekwpadmin)

    resolved?

    Says who?

    .

    Plugin Author David Anderson

    (@davidanderson)

    Hi Derek,

    I don’t know. I’d suppose it got marked resolved 4 months ago after your previous post, which seemed to indicate that you’d rebuilt your website and moved on. Please do open a new thread if there’#s something new we can do for you.

    Best wishes,
    David

    Thread Starter derekwpadmin

    (@derekwpadmin)

    Dear David,

    Thanks for getting in touch.

    .

Viewing 13 replies - 1 through 13 (of 13 total)
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