UpdraftCentral – Communications error timeout

  • Resolved jamieson2504

    (@jamieson2504)


    2 years, 9 months ago

    Hi,

    I’m trialing out Updraft and UpdraftCentral with the plan to rollout to a large amount of client sites to automate backups and run bulk updates.

    I’ve been encountering issues within the UpdraftCentral dashboard with the connection timing out selecting to run a backup:

    “There was an error in contacting the remote site. The request did not complete in a reasonable amount of time. You should check that the remote site is online, is not firewalled, has remote control enabled, and that no security module is blocking the access. Then, check the logs on the remote site.”

    Although I get this error in UpdraftCentral, if I actually login to WP for the client site, I can see the backup is actually running correctly (so not sure what’s going on here).

    My server is running LiteSpeed and I am aware of the following page:
    https://updraftplus.com/faqs/i-am-having-trouble-backing-up-and-my-web-hosting-company-uses-the-litespeed-webserver/

    I did find this strange as I’ve previously been trailing backups using ManageWP without any issues.

    But have tried adding the .htaccess and wp-config.php changes and also disabling the mod_security (temporarily) —?Still displays the same timeout error.

    To confirm, there are also no security plugins (i.e. Wordfence) installed on the site.

    Anything else that could potentially be causing issues? Any help would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi @jamieson2504 ,

    Increase the timeout in the UpdraftCentral settings – the settings icon is in the top right.

    David

    Thread Starter jamieson2504

    (@jamieson2504)

    Hi David,

    Cheers for the suggestion —?Have tried raising from 30 seconds up to 200 seconds.

    But still seeing the timeout error unfortunately still getting the timeout error.

    Anything else that could solve the issue?

    I’ve also reached out to our hosting provider who said they couldn’t see anything obvious causing issues on their end (e.g. being blocked by the firewall).

    But they have asked:

    Can you confirm with Updraft if there’s anything that needs whitelisting for this to function correctly?

    Cheers ??

    Plugin Author David Anderson

    (@davidanderson)

    Since a backup is long running, when UpdraftPlus receives the request from UpdraftCentral, it requests to close the HTTP connection immediately. So, presumably that is not working in your hosting, and it remains open, eventually timing out because the backup takes longer than the timeout. Different webservers require different code to close the connection because PHP can be run in various different ways. Can you ask your host how PHP is run on your server and if they know what PHP code is needed to end the current HTTP connection whilst not terminating PHP execution?

    This does mean that the problem is ultimately only cosmetic/annoying – it’s not stopping the backup running.

    David

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘UpdraftCentral – Communications error timeout’ is closed to new replies.