UpdraftPlus Backup does not create a backup anymore

  • Resolved mbb111

    (@mbb111)


    3 years, 11 months ago

    Hi,

    Since yesterday I cannot create a backup file anymore. I clicked the “Backup Now” button, for half a minute to one minute it says “Requesting start of backup…” and later it even said that “The backup has finished running”. But below there is nothing and it still says “You have not yet made any backups.”

    I even tried to use to option to provide the backup via email, but nothing will be sent. The first time I used the backup function on 25th of Decemer it worked and yesterday I successfully restored my site as I had some issues. Unfortunately, I deleted the backup file later because I thought that this was the reason I could not create a new backup.

    I even changed the split archives to every 100 MB in the expert settings.

    Most recently modified log file text:

    0000.000 (0) Opened log file at time: Sun, 27 Dec 2020 10:46:23 +0000 on https://www.enlighteningspark.com
    0000.108 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.43 WP: 5.6 PHP: 8.0.0 (apache2handler, Linux s240.goserver.host 4.9.0-12-amd64 #1 SMP Debian 4.9.210-1 (2020-01-20) x86_64) MySQL: 8.0.19 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 6.9M | 2M) multisite: N openssl: OpenSSL 1.1.1g 21 Apr 2020 mcrypt: N LANG: C ZipArchive::addFile: Y
    0000.159 (0) Free space on disk containing Updraft’s temporary directory: 6567822.8 MB
    0000.193 (0) Tasks: Backup files: 1 (schedule: manual) Backup DB: 1 (schedule: manual)

    Can you please help me?

    Many thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To help us find out the cause of the issue, please could you send us a copy of the full backup log? This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Best Wishes,
    Bryle

    Hi,

    I have the exact same problem. Started October 31st, just noticed it recently.

    Here is a link to a folder with some small logs ….. these are all the files in the updraft folder …there is no “full log”.

    https://www.dropbox.com/sh/po5noiaiwvxtmit/AABgcDT04CDYnma-j3C4N0PEa?dl=0

    Please Help!

    Thanks,

    Tom

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Tom,

    Apologies for the delay.

    It appears that UpdraftPlus backup is being timed out or killed off right after it starts. Please can you check with your host/server admin if they see any information in the PHP error log?

    Thanks,
    Bryle

    I am getting the same problem – it says “Requesting Start of Backup,” and then that messages disappears after a minute. When I try to download the most recently modified log file, I get “Loading log file…Bad Request (error).” Worked fine last week, with no changes to any plug-ins since then. Nothing has changed on the server, as far as I know. I did notice the PHP version was 7.3. I have now upgraded to 7.4.10, but UpdraftPlus still fails.

Viewing 4 replies - 1 through 4 (of 4 total)
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