UpdraftPlus.com Website Error

Hi,

Thanks for letting us know.

I have checked the form and it appears to be working fine on my end.
May I know what browser did you use by the way?

Thanks,
Bryle

Hi Bryle,

I use Chrome – but I’ve also checked it on Firefox and I get the same problem.

BTW, I’m using a Windows 7 desktop PC.

After a bit more digging, I’ve found the culprit by using Chrome DevTools…it appears that the CSS that’s causing my issue is:

.js .tmce-active .wp-editor-area {color:#fff;} coming from autoptimise in your site’s cache!

If I deselect the above using DevTools I can see the text in the field.

I can supply screenshots – but I don’t know where to email them to…

Thanks,
Greg

Hi Greg,

Thanks for checking further on the issue.

Please upload them using a cloud storage or use online tools like prnt.sc and post the screenshot link here.

Thanks,
Bryle

Hi Bryle,

Thanks – screenshots as follows:

1. Form showing white on white in decription field
2. Same but with typed text highlighted in order to view it!
3. Chrome DevTools highlighting CSS causing the problem
4. CSS file (autoptimize) is in cache on Updraftplus.com

Hope the above helps….and looking forward to a fix!

Cheers,
Greg

• This reply was modified 4 years, 6 months ago by kendallinternet.