UpdraftPlus not backing up

  • Resolved kwbc2020

    (@kwbc2020)


    4 years, 4 months ago

    My site hasn’t completed a backup since July 4th. They always fail. I am using UpdraftVault for storage. I have tried to disconnect and re-connect, but that doesn’t seem to help.
    Joe Watkins

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter kwbc2020

    (@kwbc2020)

    Thank you for the quick reply. Here is the last completed log file.
    https://www.dropbox.com/s/mvpkziln4cnxsop/log.e2d57c85385a.txt?dl=0
    I am attempting another backup now and it seems to be hung again. Do you want that log file as well?

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    “I am attempting another backup now and it seems to be hung again. Do you want that log file as well?”
    > Yes, please send us a copy of that backup log.

    Regards,
    Bryle

    Thread Starter kwbc2020

    (@kwbc2020)

    Sorry, it looks like the log I uploaded is the currently hung file. Do you want the last successful as well?

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I can see that the backup gets timed out or killed off.
    Could you try to reduce the backup archive split size? To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    Does the backup successfully completes now?

    Best Wishes,
    ?Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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