Updraftplus runs for an hour then hangs

  • Resolved nexview

    (@nexview)


    9 years, 10 months ago

    Hi David,

    Updraftplus no longer completes the daily backup. When I hit “Backup now”, it runs for an hour or more, queues up about 8500 of 10400 total files and just quits. I am getting partial files created in wp-content/updraft, but they’re definitely not large enough to be complete.

    I read the post about the WP Scheduler problems, but since it did run for a long time (1 hr +), it seems this may not be a problem? Also, please see my responses to the FAQ page below. I searched around on the forum first to no avail.

    I tried running “Debug Full Backup”, but couldn’t get that to execute either, it stalls initially on the page, then gives a can’t find the wp page (404 error).

    I am able to complete a data base only backup (quick). Hangs on anything else though. All file types to back up total about 315 mb, hangs up well before that.

    WP 4.1.5
    PHP 5.2.17
    Updraftplus version 1.10.1
    Running W3 Total Cache (I turned if off just to check, got same result)

    Here’s my answers to the WP scheduler FAQ page

    1. Not in maintenance mode
    2. Getting visitors (not huge volume, but some)
    3. Didn’t see that line of code in my wp-config.php fule
    4. Don’t know, but the plug-in has worked for a long-time with this hosting provider
    5. Not sure how to do this (Cron job)
    6. Entire site not password protected
    7. Plug-in worked great until about a month ago

    What do you think? You help much appreciated.

    Link to the log, https://bit.ly/1A7qOnd

    https://www.ads-software.com/plugins/updraftplus/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    It looks like UD is battling with low resource availability – that not much work can be done in the time that PHP is allowed to run. One possible cause is that the server is heavily overloaded.

    If you go into the ‘expert’ section at the bottom of the ‘Settings’ tab in UD, and reduce the ‘split’ size down to 25Mb, and start a fresh backup, you may get a better result – you’ll get more zip files in your backup, but they’ll need less resources to produce.

    Best wishes,
    David

    Thread Starter nexview

    (@nexview)

    David – thanks for the super fast reply! I don’t need a reply to this post over the w/e, so have a good one!

    I tried what you recommended a couple times and it still seems to hang-up. I updated the log file (changed file name, so original link above points to newest log file with split at 25 mb.

    Anything else I can try? or should I check w/ my ISP to see what’s up with the PHP execution performance?

    Thanks.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    Thanks – the log shows that there’s a single file that’s between 82 and 102 Mb, and that file is too big to be added to the zip given the resources available.

    If you don’t know what file that might be, you can add this to your wp-config.php, near the top:

    define(‘UPDRAFTPLUS_WARN_FILE_SIZE’, 1024*1024*50);

    Then on a fresh backup run, you’ll get told what file it is. Then you can decide whether it can be removed (perhaps it’s just a log), or should be added to UD’s exclusion settings.

    David

    Thread Starter nexview

    (@nexview)

    Hi David – I tried this, found the big file, could deleted it, and now it works! Have been testing last couple days. I did have a scheduled backup hang, but it worked last night (split at 25mb), so call it good.
    Seems I need to keep the split at 25mb for it to work, I even tested down to 50mb and it hanged. A lot smaller than my prior setting of 800 mb, must have lost some processing capability at my ISP in the last month.

    Thanks so much for your lightning fast response and insight to get me running again.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    You’re welcome!

    If you find UpdraftPlus useful, then please give us a positive review, here: https://www.ads-software.com/support/view/plugin-reviews/updraftplus?rate=5#postform

    (If we’re not yet worth 5 stars, then please don’t review, but instead reply here to let us know why not – reviews less than 5 stars bring our average down!).

    Best wishes,
    David

Viewing 5 replies - 1 through 5 (of 5 total)
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