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Resolved laalpert1
(@laalpert1)

1 month, 3 weeks ago
I’ve read a couple of other threads that suggest applying a patch to the cURL version on the server will resolve the backup issue. Can someone from UpdraftPlus please confirm that the current issue with UpdraftPlus and Dropbox is due to having cURL 8.10.0 OpenSSL/1.1.1w installed on the server? And that the patch will resolve the issue? It’s possible that my hosting company will apply the patch if the suggestion to do so comes from the plugin developer with regard to my specific situation.

This is a snippet of that thread:

Backup Uploads to dropbox take forever or don’t finish
- Resolvedsddarkman619?(@sddarkman619)
  2 days, 23 hours agobackups lately have not been finishing or take forever(if they finish) when sending to dropbox.on all my 10 sites, same thing.see attached imagehttps://drive.google.com/file/d/15F7ZghF9OYuAJ3qE7XFMCX-HYPlcThpx/view?usp=drive_link
Viewing 6 replies – 1 through 6 (of 6 total)

Thread Startersddarkman619?(@sddarkman619)2 days, 20 hours ago here’s another screenshot. Backups not completing especially when they are to be uploaded to remote such as dropbox. I can backup to localhost but remote causing issues of non-completion or failing. see screen shot:https://drive.google.com/file/d/1UNlNbWgmtnMebptU9ik_iabkKwpAEbPN/view?usp=drive_linkThread Startersddarkman619?(@sddarkman619)2 days, 18 hours agook, on my main host which is mojohost I am having the issues, but on bluehost it’s working perfectly.Some there is something on my main host causing issues, and others are having the same issues as I am.see this thread:?https://www.ads-software.com/support/topic/backup-not-finished-6/page/2/Plugin Supportvupdraft?(@vupdraft)2 days, 3 hours agoWhat Curl version are you using, is it 8.10.0If so there is an issue with this particular issue, please could you ask your hosts to install this patch:?https://github.com/curl/curl/pull/14895

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support nrobertsudp
(@nrobertsudp)

1 month, 3 weeks ago

Hi there,

The server side fix has indeed proven to be the solution for many users.
That said, to identify any other possible issues can you attach a log file?
The preferred method of doing this is by using a service like PasteBin.

Best regards,

Nick

sddarkman619
(@sddarkman619)

1 month, 3 weeks ago

I can confirm that this is the fix. Patched it and all started working flawlessly again.

Plugin Author David Anderson
(@davidanderson)

1 month, 3 weeks ago

By the way, no Dropbox-related code has changed in the latest release. Our analysis indicates that it’s some Dropbox servers which have changed their behaviour. The fact that we happened to make a new release around the same time appears to be unrelated.

David

billsall54
(@billsall54)

1 month, 2 weeks ago

I am having the same issue – using SiteGround as host after fleeing from BlueHost. I have reached out to DropBox (nothing they can do!), and reached out to Updraft (nothing yet) and SiteGround (nothing yet – except their bot suggested I apply the patch – that seems scary to me).

I see the suggestion for a patch, and mentioning “the server side”. Is this something that the Hosting company has to do or am I to somehow apply a patch within my own WordPress environment?

Thanks for your help.

billsall54
(@billsall54)

1 month, 2 weeks ago

I have Curl Version 8.2.1 OpenSSL/3.1.4 — and am having same issue. Is this the same problem?

Plugin Support vupdraft
(@vupdraft)

1 month, 2 weeks ago

@billsall54 – it’s likely that you are having a different issue. The issue was not with the Curl version that you have installed.

Can you start a new thread and post your log using a tool such as pastebin.com

Viewing 6 replies - 1 through 6 (of 6 total)

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