Upgrade 2.8.8: Admin notifications are received but users do not receive emails.

  • Resolved lionhunter

    (@lionhunter)


    1 month, 1 week ago

    Admin notifications are received but users do not receive emails.

    The issue after upgrade to 2.8.8 with Ultimate Member plugin where users don’t receive emails, while admin does, usually would have stemmed from email settings, server configurations, or conflicts with plugins. These are common problems with most plugins. We are trying to resolve this since 30 hours without any solution.

    What we did in a brief, not listing other stuffs:

    • Verify SMTP settings are correctly configured within the plugin’s email settings: Check
    • Ensure email sending limits aren’t exceeded by the server’s email provider: Check
    • Find out plugin conflicts affecting user email functionality, deactivating one-by-one all 34 plugins to diagnose: Check
    • Review spam/junk filters in users’ email clients that may block plugin emails: Check
    • Reinstall and update the Ultimate Member plugin and WordPress core to the latest versions for compatibility: Check
    • Switch to twenty default new theme: Check

      We did other stuffs too but this is not working.

      UM team should revisit the changes they did in the core files or go for a roll-back till the issue is fixed.


      Thanks for reading.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Here’s hoping that they come up with a patch/update soon. I am going to have to roll-back until they can get some resolution but this is something myself and a few others have been raising for a little while.

    No feedback from UM as yet and I would imagine paid users are having the same issue as it is a ‘core’ issue.

    Looks like it has all been resolved with the latest update (Version 2.8.9). Nothing official from UM about this so far, but happened to notice the plugin upgrade, so just updated and tested anyway.

    Hopefully this works for everyone…….

    Thread Starter lionhunter

    (@lionhunter)

    @kennedyd Thanks for the update and heads up.

    Shall check and revert here.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @lionhunter

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

    Thread Starter lionhunter

    (@lionhunter)

    @andrewshu

    Bro, you were quick to set it resolve but did not answer single query ??

    Anyways, thanks for the version update now it works. You can surely tag it resolved. ??

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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