Upgrade err /ultra/inc

  • Resolved Victor_K

    (@yylzcom)


    7 years, 11 months ago

    When upgrading to 1.1.7, the website is down with HTTP 500 error and found the error message in nginx error log:

    PHP message: PHP Fatal error: require(): Failed opening required ‘/var/www/www.mydomain.com/wp-content/themes/ultra/inc/comments.php’ (include_path=’.:/usr/share/php:/usr/share/pear’) in /var/www/www.mydomain.com/wp-content/themes/ultra/functions.php on line 31″ while reading response header from upstream, client: 162.158.xx.xxx, server: https://www.mydomain.com, request: “GET / HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php5-fpm.sock:”, host: “www.mydomain.com”, referrer: “https://www.mydomain.com”

    I checked the theme there is not any ./inc in the old version theme directory. I think it is a bug.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author Andrew Misplon

    (@misplon)

    Hi @yylzcom

    I’m sorry to hear about this. It’s the first report of this nature we’ve received. There has always been an /inc folder in Ultra. I’ll do my best to help you resolve this quickly. Please, can we start by reinstalling the theme. To do this you’ll need to login to your server via FTP and navigate to /wp-content/themes/ once there, delete the ‘ultra’ folder. Once that’s done you should be able to log back into WordPress and reinstall from Appearance > Themes > Add New. You can also manually reinstall by downloading the theme ZIP file here: https://www.ads-software.com/themes/ultra/. Unzip the file locally and then upload the ‘ultra’ folder to /wp-content/themes/ once you’ve deleted the folder as directed above.

    Please, let me know how this goes.

    Thread Starter Victor_K

    (@yylzcom)

    Andrew,

    Thanks for quick reply.

    Yes, I did whole new install and everything works fine. Maybe it is my server problem.

    Best regards!

    Theme Author Andrew Misplon

    (@misplon)

    Awesome, that’s great news! Really glad to hear it all came right. Thanks for doing the reinstall. If any further challenges come up in the future, please, let me know.

    All the best ??

Viewing 3 replies - 1 through 3 (of 3 total)
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