Upgrade paid for but not given.

  • I like the free plugin so I bought the upgrade. I haven’t received it and have been trying to get this companies attention for over a month. Thanks for that. NO response it worse than a bad response. My page [ deleted link and reference to page, don’t spam ] has the free plugin but I need the upgrade. Would be nice if someone was at the office at Yeloni.

    They do not have an easy path to them. There isn’t an email address or or customer service button any where obvious. [ deleted email ] is finally where I caught up with them. For this reason I am changing my review rating to 4, but hope they make their contact easier to get to. I had to look forever to find it. If it were easier to find, like on their website, I would have given them a 5 rating and instead of giving me the license key, just upgrade it from their side. Now I have to find where to put the license key so that I can upgrade it. Why am I doing this work?

    • This topic was modified 5 years, 3 months ago by bcnewell.
    • This topic was modified 5 years, 3 months ago by Jan Dembowski.
    • This topic was modified 5 years, 3 months ago by Jan Dembowski. Reason: Removed link too
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author kranthitech

    (@kranthitech)

    Hi.

    I’m the founder of Yeloni and I take full responsibility for this.
    Can you tell me which email/webpage did you raise your request? It’ll help me check if any of our communication systems need fixing.

    Looking into this right away.

    Thanks,
    Kranthi

    Plugin Author kranthitech

    (@kranthitech)

    Hi Benjamin,

    Sorry about this. I have sent you the license key on the email you sent.

    Regards,
    Kranthi

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Great but I’m closing this review. While feedback about the premium experience is allowed and encouraged if a plugin upsells (and you do in this one), problem resolution for anything related to the premium version isn’t for these forums.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @bcnewell Do not post emails in these forums again. I have removed the one you posted and temporarily flagged your account as a precaution.

    Posting other people’s emails is really not cool.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Upgrade paid for but not given.’ is closed to new replies.