Upgrade to 3.0.7 loses everything!

Exact same issue, all data is completely screwed.

There is a data migration process. It appears when you update the version.

Doesn’t it appear in the backoffice?

no, nothing appears other than the usual update of the plugin. It updates as it should (with no errors) but then does not display anything other than the shortcode. reverting back to an earlier version solves this so I can still use the plugin, but means that I cannot update it.

Any ideas?

is there any help on getting the update working please?
Ive been using this plugin for years now and nothing works after the update!

Forgive my bluntness here, but is anyone from Support Candy actually going to reply to help resolve this issue or do we have to look for a new ticket system that actually works?

Please create a ticket on our support portal. One of our agents will help you. Please refer to this topic in your ticket.

@computereze,

Did you ever get an answer to this? Were you able to use version 3 successfully?

Nothing as yet Mike. I have created a ticket on their website now so I am hoping that they can help.

I have to admit that through their website the support is great. They let me know about the process of updating the system which didn’t make a lot of sense to be honest but they did try.

I figured it out myself.

I put the site into maintenance mode (behind a maintenance screen), disabled DIVI that I was using and disabled every plugin. They updated the plugin as normal. I then clicked on the support candy (support) menu item and it firstly said I didn’t have permission to see the screen, so I refreshed the browser clicked it again and it presented me with the option to upgrade the database which I did. This took a few minutes and then it was all up and running.

Enabled all of the disabled plugins and then the DIVI theme again and its all working.

Weird but it obviously didn’t like something that was in stalled but its working.

Hope it helps others