Upgrade to 3.6.10 breaks site with warnings

Hello,

The new version of the BadgeOS plugin (3.6.11) has been released. Updating to this new version will resolve the reported issues.

?Regards,
?BadgeOS Support Team

The upgrade appears to have improved things somewhat, but now I get this error message and no pages appear on the site at all:

2021/07/21 12:08:34 [error] 3884#3884: *141 FastCGI sent in stderr: "ed-european-walking-tour-2008-wednesday-to-' is longer than 44 characters. in /home/naktiv/wordpress/wp-content/plugins/badgeos/includes/p2p/p2p-core/connection-type-factory.php on line 29PHP message: PHP Warning: Connection name '

So I’ve disabled the BadgeOS plugin again. Which is a shame as it used to work quite well.

Hello,

Sorry to know that you are having problems. We have referred this to our development team. We will get back to you shortly.

Regards,
BadgeOS Support Team

@learningtimes I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.