Upgrade to FilebirdPro Removed Folder Pane From Media Edit Right Sidebar

  • Resolved jayhaase

    (@jayhaase)


    3 years, 3 months ago

    We upgraded to Filebird 4.9.3 from Filebird 3.5. We also upgraded to WordPress version 5.8.2.

    In Filebird 3.5, we could see a folder pane in the right-sidebar of the media editor.

    With the new pro version of Filebird, 4.9.3 the folder pane is no longer visible, and no longer available in the screen options.

    What must we do to have the folder pane available in the media editor?

    Steps to Reproduce
    1. Click “Media” from WordPress’s left sidebar.
    2. Click on a media item (image, PDF, etc).
    3. The “Attachment Details” popup will be displayed.
    4. On the bottom right of the popup, click “Edit more details”.
    5. The “Edit Media” page will be displayed.
    6. It is here we no longer have access to the folders pane.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ninja Team

    (@ninjateam)

    Hi @jayhaase ,

    Sorry to hear that, the new update which brough that option back has been available, you can check it now.
    Cheers!

    • This reply was modified 3 years, 3 months ago by Ninja Team.
    Thread Starter jayhaase

    (@jayhaase)

    Thank you. I will give it a try!

    Thread Starter jayhaase

    (@jayhaase)

    Just to make sure I get the correct version, what is the exact version number with the update?

    Thread Starter jayhaase

    (@jayhaase)

    Oh, I found it 4.9.5.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi there,

    Yes, thats right v4.9.5.
    And I hope it helps.

    Kind regards,
    -Bruce-

    Thread Starter jayhaase

    (@jayhaase)

    Hi Ninjas,

    We just upgraded to v4.9.6 and we still do not see the folder pane on the edit media page. It is also not available in the additional screen options.

    Is there some step I am missing to activate it?

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @jayhaase ,

    Please clear your website cache and check again.
    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter jayhaase

    (@jayhaase)

    Hi Bruce,

    I cleared our Pantheon cache, our Autoptimize cache, and my browser cache. Still no appearance. ??

    • This reply was modified 3 years, 3 months ago by jayhaase.
    Plugin Support Bruce

    (@ninjateamwp)

    Hi @jayhaase ,

    In this case, you need to connect with the developers to get help:
    ninjateam.org/support/

    Thank you.

    Kind regards,
    -Bruce-

Viewing 9 replies - 1 through 9 (of 9 total)
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