• Hi have just tried to upgrade to the version WP 3.6 and I now just have a white screen and no website any more.

    What is going on with this upgrade?

    Can you suggest how I sort this please

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    Have you tried:

    ■flushing any caching plugins you might be running, as well as server and/or browser caches.
    ■deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    ■switching to the Twenty Twelve theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentytwelve. That will force your site to use it.
    ■manually upgrading. When all else fails, download a fresh copy of the latest.zip file of 3.6 (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.

    more infor: https://www.ads-software.com/support/topic/troubleshooting-wordpress-36-master-list

    Thread Starter RCS1

    (@rcs1)

    Thanks for the info.
    I can’t get to my dashboard, just a white screen every time I try any thing.
    I will try resetting by FTP.

    Upgrading to 3.6 seemed to have no problem until I went to add a hyperlink in the page. Before, you highlight text, click on hyperlink and add link. Now when you highlight text to insert hyperlink, it won’t activate the icon to do so. What I did notice, I tried adding a link to text that was styled already with and it worked with no problem.

    Most of my content, I do not use paragraph tags. I let the CSS control it. This is when I see the problem.

    Any ideas?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @4bwebdesign Please create your own topic. Your symptoms have nothing to do with this topic.

    https://www.ads-software.com/support/forum/how-to-and-troubleshooting#postform

    Thread Starter RCS1

    (@rcs1)

    Still no website

    hi I have stupidl;y just upgraded without checking here first and now have a white page too

    it is unfortunately the theme, I disabled it in ftp and it did the trick

    Thread Starter RCS1

    (@rcs1)

    Guess that might be my problem too. Will try that later to night

Viewing 8 replies - 1 through 8 (of 8 total)
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