Upgraded to 1.2.6 Now Manual Backups Broken

  • Resolved chiefbobo

    (@chiefbobo)


    4 years, 7 months ago

    I have been using Backup Guard for a while, and today I upgraded to version 1.2.6. After the upgrade, the Manual Backup option no longer works. I blue “Backup” button, and the animated spinner ring spins for a second or two and then nothing.

    Typically it should open a modal window with backup options, but now it’s just dead. Each time I click the Backup button, I get the spinner for a second and then nothing. I tried uninstalling and then reinstalling the plugin, but it did not help.

    When I check my browser dev console I see the following errors when I click the Backup button:

    DevTools failed to parse SourceMap: chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/sourcemaps/onloadwff.js.map

    Error 403:
    VM1356:1 GET https://lostresmagueyesrolesville.com/wp-admin/admin-ajax.php?param=&backupType=2&action=backup_guard_modalManualBackup 403

    How can I fix this issue and get my manual backups working again? Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @chiefbobo,

    If you have tried to update the plugin from 1.9.1 version to 1.2.6 version, this can be a cache issue.
    Please, try to check via Incognito window.

    Also, we have a new update, 1.2.7, you can now update to the latest version and recheck the results.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @chiefbobo,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @chiefbobo,

    We haven’t head back from you for 5 days.
    We’re marking this thread as resolved.

    Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)
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