Upgraded to premium but not recognized by site as upgraded

  • Resolved susanmarshallva

    (@susanmarshallva)


    8 years ago

    I upgraded my site to the premium version but my site is still giving me the trial period ended message. I see the site in my CleanTalk dashboard and the key hasn’t changed. What do I need to do or how long does it take for this plugin to realize that I’ve upgraded? Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aleksandrrazor

    (@aleksandrrazor)

    Hello,

    Need about 1 hour to change status automatically.

    Also, you can re-save CleanTalk setting to change status
    go to WP Dashboard->Settings->CleanTalk then click the button “Save Changes”.

    Does it help?

    Thank you for contacting us!

    Thread Starter susanmarshallva

    (@susanmarshallva)

    The resave didn’t work, but I just rechecked and it’s gone now. Thank you for the fast reply though. This might be a good thing to display to the user during the upgrade process. It would have been nice to know that there would be a very slight waiting period.

    Plugin Support Aleksandrrazor

    (@aleksandrrazor)

    Ok, thank you!
    Don’t hesitate to let us know if you have any questions or comments.

Viewing 3 replies - 1 through 3 (of 3 total)
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