upgrades completely break website

  • Resolved ousizems

    (@triode33)


    7 years, 7 months ago

    Hi,
    Every time I update Mailpoet 3 it completely breaks wordpress and my website becomes unavailable. The workaround I have found is to disable the Mailpoet plugin in the database by editing the active_plugins options in the options table. Then wordpress will start working and I can go into the admin page and re-activate Mailpoet and everything will work correctly until the next update. This is obviously a major issue. Let me know if you need any other information.
    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there, how many WordPress Users you have registered on that website? That might be the cause. Let us know.

    Thread Starter ousizems

    (@triode33)

    Hi,
    There are around 10,000 users in the database. Note that I am using Mailpoet Premium. However this issue was happening even before I purchased Mailpoet Premium, so I think that it is not related to Mailpoet Premium.
    Regards,

    Re,

    Could you please use the ? icon on any of the plugin pages to get in touch with us directly? We can’t reproduce this issue, so we’d like to take a closer look at your setup.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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