Upgrading plugin from accordion block recovery issues

Hi @asierrajr ,

Thank you for reaching out and providing detailed information about the issue.

The issue you’re experiencing was addressed in the latest update, but there’s a possibility that, similar to the last occurrence, the Block Recovery feature might be triggered again. We are 100% committed to ensuring that this will not happen moving forward, but to resolve the issue, we recommend attempting the Block Recovery process once more using the latest plugin version and in the future, it will not happen again.

If you have many accordion items, please bear with us as we are working on a solution that will allow all blocks with “attempt recovery” issue to be resolved with a single click in the page editor. This feature is upcoming on our next release.

Please note that updating to the latest version and attempting recovery for the very last time is necessary to ensure the issue is fully resolved.

Thank you for your patience and understanding.

Hi

Thanks for the feedback. The block recovery is erratic, clicking on it either preserves the accordion contents or deletes the accordion contents. Also, we have multiple accordion sets within a single post, clicking on the first block recovery will sometimes delete the others.

Is there something I can do manually via the code editor for now that i can modify manually instead of relying on the block recovery?

I did ran a test where creating an accordion in version 4.8.0 and upgrading to 4.8.1 had no issues as you stated. Downgrading from 4.8.1 back to 4.7.2, the accordions created after the patch breaks in the downgraded version. So you might be able to duplicate the issue

Let me know if there is anything manually I can do for now and I can communicate with our content editors about your single block recovery feature.

Also, is there an explanation as to why the block recovery would come up without performing any upgrades, like I mentioned previously, the content editor was adjusting some style settings initially.

Thanks

• This reply was modified 1 month, 1 week ago by Al.

Hi

Just an update, I just met with our content editor and the accordion block breaking without upgrading the plugin was due to setting the styles for the border to zero. If you clicked on the text box and hit backspace, it borked the accordion. I replicated the issue on my dev environment but upgrading the plugin to 4.8.1 and testing again does not break it. You can disregard this portion of the issue.
Thanks

Hi @asierrajr ,

Usually, when updating a WordPress plugin, the old version’s file structure needs to be introduced to WordPress. During the release of version 4.8.1, we made it compatible with version 4.8.0, so updating from 4.8.0 to 4.8.1 does not cause any issues. However, if you update to 4.8.1 from a version older than 4.8.0, an “attempt recovery” message will appear.

Since you are already using an accordion, we recommend waiting for the next release. We are currently working on a single-click “all accordion attempt recovery” feature.

Thanks for the update.

We will wait for your next release and test thoroughly on our sandbox environment.

Hi @asierrajr ,

I’m pleased to inform you that version 4.8.2 has been released. This update includes improvements to the block recovery process, making it more stable and reliable. Additionally, as mentioned earlier, we are actively working on a one-click recovery solution for all affected accordion blocks, which will be available in an upcoming release.

Please update to version 4.8.2 and test it in your sandbox environment. If you encounter any issues, feel free to reach out, and we’ll be happy to assist you.

Thanks again for your support and cooperation.

Thank you for the update.

I have tested on my local install upgrading from version 4.7.2 to 4.8.2. I see the block recovery button at the top of the editor and within the block editors. For single block accordions, clicking it once works without issues. For multiple accordions, I did have to click the Recover Accordion Blocks more than once for it to work throughout the multiple accordion blocks. I have simple accordions to test with so I am going to setup the new version on our sandbox environment and have content editors on my team test this as well who manage more complex accordions. If any issues arise, I can report them to you.

Thanks again

Hi @asierrajr ,

Thank you for testing the update and for sharing your feedback. I appreciate your detailed observations regarding the block recovery process.

It’s great to hear that you’ll be setting up the new version in your sandbox environment for additional testing with your content editors. Please feel free to report any issues or unexpected behavior you come across, and we’ll be happy to assist you.