Upgrading to WP 6.6.1 “There has been a critical error on this website.”

  • Resolved danrancan

    (@danrancan)


    3 months, 3 weeks ago

    I am running a LEMP (Linux, Engine X, MariaDb,PHP) server on my Raspberry Pi 4. I am using Ubuntu Server 22.04 as my OS.

    Prior to my WP upgrade, everything was working on my site. Now, I just attempted upgrading my WordPresss installation to WordPress v6.6.1. On the update page in the admin console, I get the following notice:


    Downloading update from https://downloads.www.ads-software.com/release/wordpress-6.6.1-no-content.zip…

    The authenticity of wordpress-6.6.1-no-content.zip could not be verified as no signature was found.

    Unpacking the update…

    Verifying the unpacked files…

    Preparing to install the latest version…

    Enabling Maintenance mode…

    Copying the required files…

    Disabling Maintenance mode…

    Could not copy file.: wp-config-sample.php

    Installation failed.

    Now, when I navigate to my homepage https://mcmo.is, I get a completely white screen with the following error:

    There has been a critical error on this website.
    Learn more about troubleshooting WordPress.

    I also enabled WordPress debug logging during this update. Here is the debug log.

    [29-Jul-2024 15:52:26 UTC] Tracked the following event: woocommerceconnect_opted_out
    [29-Jul-2024 15:53:04 UTC] Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)
    [29-Jul-2024 15:53:05 UTC] Tracked the following event: woocommerceconnect_opted_out
    [29-Jul-2024 15:53:08 UTC] Tracked the following event: woocommerceconnect_opted_out
    [29-Jul-2024 15:56:09 UTC] PHP Warning:  copy(/var/www/mcmo.is/wp-config-sample.php): Failed to open stream: Permission denied in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 309
    [29-Jul-2024 15:56:09 UTC] PHP Warning:  chmod(): No such file or directory in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    [29-Jul-2024 15:56:09 UTC] PHP Warning:  chmod(): No such file or directory in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    [29-Jul-2024 15:56:09 UTC] PHP Warning:  copy(/var/www/mcmo.is/wp-config-sample.php): Failed to open stream: Permission denied in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 309
    [29-Jul-2024 15:56:09 UTC] PHP Warning:  chmod(): No such file or directory in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    [29-Jul-2024 15:56:11 UTC] PHP Warning:  copy(/var/www/mcmo.is/wp-config-sample.php): Failed to open stream: Permission denied in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 309
    [29-Jul-2024 15:56:11 UTC] PHP Warning:  chmod(): No such file or directory in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    [29-Jul-2024 15:56:11 UTC] PHP Warning:  chmod(): No such file or directory in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    [29-Jul-2024 15:56:11 UTC] PHP Warning:  copy(/var/www/mcmo.is/wp-config-sample.php): Failed to open stream: Permission denied in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 309
    [29-Jul-2024 15:56:11 UTC] PHP Warning:  chmod(): No such file or directory in /var/www/mcmo.is/wp-admin/includes/class-wp-filesystem-direct.php on line 173
    [29-Jul-2024 15:57:01 UTC] PHP Fatal error:  Uncaught Error: Class "WP_REST_Revisions_Controller" not found in /var/www/mcmo.is/wp-includes/rest-api/endpoints/class-wp-rest-global-styles-revisions-controller.php:17
    Stack trace:
    #0 /var/www/mcmo.is/wp-settings.php(285): require()
    #1 /var/www/mcmo.is/wp-config.php(196): require_once('...')
    #2 /var/www/mcmo.is/wp-load.php(50): require_once('...')
    #3 /var/www/mcmo.is/wp-cron.php(46): require_once('...')
    #4 {main}
      thrown in /var/www/mcmo.is/wp-includes/rest-api/endpoints/class-wp-rest-global-styles-revisions-controller.php on line 17

    [29-Jul-2024 15:58:02 UTC] PHP Fatal error:  Uncaught Error: Class "WP_REST_Revisions_Controller" not found in /var/www/mcmo.is/wp-includes/rest-api/endpoints/class-wp-rest-global-styles-revisions-controller.php:17
    Stack trace:
    #0 /var/www/mcmo.is/wp-settings.php(285): require()
    #1 /var/www/mcmo.is/wp-config.php(196): require_once('...')
    #2 /var/www/mcmo.is/wp-load.php(50): require_once('...')
    #3 /var/www/mcmo.is/wp-cron.php(46): require_once('...')
    #4 {main}
      thrown in /var/www/mcmo.is/wp-includes/rest-api/endpoints/class-wp-rest-global-styles-revisions-controller.php on line 17

    Luckily, I have full server backups, so I can restore the entire server (including wordpress and the wordpress DB) fairly easily. However, I need help understanding these debug logs, and I need to know how to fix this, so that wordpress successfully updates.

    Is there someone out there who can please help me fix my WordPress Installation, or at least, help me figure out a successful way to upgrade from a backup copy of my server?

    Thanks for any help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    If you’d like to manually make a backup of your site first, please follow the steps at https://www.ads-software.com/documentation/article/wordpress-backups/

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Thread Starter danrancan

    (@danrancan)

    Hey @macmanx , Thank you very much for these instructions. What I did, was download my current version of wordpress (not the one I am trying to update to), and manually copied all the files from the current new wordpress into the old wordpress folder just as you said. I did not touch the wp-content directory or wp-config.php file. After that, I tried a wordpress update with WP-CLI (wordpress CLI), and my wordpress Installation updated just fine. So the problem is solved!

    But just for future reference, what could have been the cause of this? Did I have a corrupt file or something in my original non-updateable wordpress installation? Let me know so I can try to make it now happen again.

    Thanks again for the solution!

    Moderator James Huff

    (@macmanx)

    It could have been a corrupted file during the update, which is very rare, but it can happen.

    Thread Starter danrancan

    (@danrancan)

    Ok thank you!! @macmanx

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.