Upload File problem

  • Resolved jfung

    (@jfung)


    4 years, 11 months ago

    So I have a similar problem to the person from this topic: https://www.ads-software.com/support/topic/upload-file-bug/

    The upload file field is set as “required” on the checkout form. With an image uploaded to that field, when submitting the form, the “Billing Photo ID is a required field error” will show.

    I tested on multiple browsers and devices. It worked fine for Firefox and Chrome on PC, and fine for Chrome on an android phone. However, the error happens with an iphone, both in Chrome and Safari. I don’t have an iMac around me to test.

    Although the form did not submit (order not going through), the image(s) actually show up in the media library of the website. So the images went through even though there was a “Billing Photo ID is a required field” error and the order did not go through.

    This is an urgent problem! Please help, thanks!

    The current PHP version and plugin versions:

    PHP – 7.3
    WCM – 4.9.5
    WP – 5.3.2
    WOOCOMMERCE – 3.8.1

    • This topic was modified 4 years, 11 months ago by jfung.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jfung

    (@jfung)

    Update:

    I have installed the WCM 4.9.6 release, and it seemed the problem is partially fixed.

    After testing, it seems that on iOS mobile (maybe desktop or laptops too but I don’t have one to test), if users were to take a photo on spot (clicking the Upload ID button will prompt user whether to open the camera app to take a photo or upload a photo from the media storage), then the “Billing Photo ID is a required field” will show.

    However, if users upload a photo, then the form submits properly. On Android phones, taking a photo on the spot or uploading a photo both work.

    It is very inconvenient for the users (especially mobile) because most of them probably will not take a photo prior to filling the checkout form, and will most likely choose the problematic way (taking a photo on spot).

    Please advise! Thanks!

    PHP – 7.3
    WCM – 4.9.6
    WP – 5.3.2
    WOOCOMMERCE – 3.8.1

    Plugin Author quadlayers

    (@quadlayers)

    hello mate
    can you please test version 5.1.7 and confirm if its working?

    Thread Starter jfung

    (@jfung)

    Hi,

    it’s been a long time since this issue happened and the website has already passed over to the client, so I cannot test out if it works or not.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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