Upload to Dropbox keeps failing due to file size mismatch error

+1

I’ve been having this same problem too

I am getting same problem. Can you please provide solution?

Hi @chetan200891,

Can you please provide your error log file of this issue to [email protected]?

You can get error log file in BackWPUp -> Logs

Cheers :),
Cuong

Hi @duongcuong96

Sent. Please check your email.

Hi @chetan200891,
We will check it out, thanks.

For now, you can use the beta version of BackWPUp, this beta has bugs fix and improvements. You can try this beta version and please let us know if this working for you :).
To get beta version, please email us: [email protected]

Thank a lot,
Cuong

Hi @chetan200891 and @others,

Here is BackWPUp Beta plugin: https://github.com/inpsyde/backwpup/archive/master.zip

If the beta plugin working for you, please let us know ??

Thanks for using BackWPUp :),
Cuong

@all, the most common reason we’ve seen this happen is if there’s not enough space in Dropbox for the file. Is this the case for you?

I have got 0,87 TB of free space. Backup files are around 2GB.

Can it be a PHP file size limitation? 2GB could to be a critical boundary I guess.

File System is ZFS so that shouldn’t be a problem.

Tried the current beta, no change.

• This reply was modified 7 years, 5 months ago by Tim Pritlove.

I have more than 1.5TB free space.

Oops, I must correct myself: looks like jobs are going through after having switched to the new beta version. Have you made changes to the Dropbox API code in that version?

• This reply was modified 7 years, 5 months ago by Tim Pritlove.

I have used beta version. Added new job with new Dropbox code. I got below error.

[INFO] BackWPup 3.4.0; A project of Inpsyde GmbH
[INFO] WordPress 4.7.5 on https://www.c*****.com/
[INFO] Log Level: Normal 
[INFO] BackWPup job: Monthly Backup
[INFO] Logfile is: backwpup_log_081bf7_2017-06-28_06-26-04.html
[INFO] Backup file is: backwpup_081bf701_CIC_MB_2017-06-28_06-26-04.zip
[28-Jun-2017 06:26:04] 1. Try to backup database …
[28-Jun-2017 06:26:04] Connected to database coreimpa_securedb on localhost
[28-Jun-2017 06:26:05] Added database dump "backwpup_081bf701_coreimpa_securedb.sql" with 6.03 MB to backup file list
[28-Jun-2017 06:26:05] Database backup done!
[28-Jun-2017 06:26:05] 1. Trying to make a list of folders to back up …
[28-Jun-2017 06:26:07] Added "wp-config.php" to backup file list
[28-Jun-2017 06:26:07] 654 folders to backup.
[28-Jun-2017 06:26:07] 1. Trying to generate a manifest file …
[28-Jun-2017 06:26:07] Added manifest.json file with 5.42 KB to backup file list.
[28-Jun-2017 06:26:07] 1. Trying to create backup archive …
[28-Jun-2017 06:26:07] Compressing files as ZipArchive. Please be patient, this may take a moment.
[28-Jun-2017 06:29:05] Backup archive created.
[28-Jun-2017 06:29:05] Archive size is 449.76 MB.
[28-Jun-2017 06:29:05] 7887 Files with 500.32 MB in Archive.
[28-Jun-2017 06:29:07] 1. Try to send backup file to Dropbox …
[28-Jun-2017 06:29:07] Authenticated with Dropbox of user: Chetan Prajapati
[28-Jun-2017 06:29:07] Uploading to Dropbox …
[28-Jun-2017 06:29:07] Beginning new file upload session
[28-Jun-2017 06:34:53] WARNING: Illegal string offset '.tag'
[28-Jun-2017 06:34:53] WARNING: Illegal string offset '.tag'
[28-Jun-2017 06:38:48] Finishing upload session with a total of 450 MB uploaded
[28-Jun-2017 06:38:51] ERROR: Uploaded file size and local file size don't match.
[28-Jun-2017 06:38:52] 2. Try to send backup file to Dropbox …
[28-Jun-2017 06:38:53] Authenticated with Dropbox of user: Chetan Prajapati
[28-Jun-2017 06:38:53] Uploading to Dropbox …
[28-Jun-2017 06:38:54] ERROR: Job has ended with errors in 770 seconds. You must resolve the errors for correct execution.

• This reply was modified 7 years, 5 months ago by Chetan Prajapati.

@chetan200891 or @snowbird12, could you generate a debug log and send it to support [at] backwpup.com? You can enable debug logging by going to BackWPup > Settings > Logs, and setting Logging Level to Debug (not translated). Then run the job again and send the resulting log.

We’ve seen a few instances of this error, but for various reasons. Yours looks to be from something we have not seen yet.

I am also having this problem after successfully using this plugin for over a year. Both VPS and Dropbox for Business have ample storage space (many TB of free space on Dropbox). Daily “database only” backup runs fine. Hope this output helps you. Let me know if I should send more via email.

Weekly full backup to server shows warnings for (at least) several weeks:

...
[16-Jul-2017 03:16:15] WARNING: File size of “/var/www/www.xxxxxx.org/blog.tar.gz 5146924914” cannot be retrieved. File might be too large and will not be added to queue.
[16-Jul-2017 03:22:42] Backup archive created.
[16-Jul-2017 03:22:42] Archive size is 773.65 MB.
[16-Jul-2017 03:22:42] 4920 Files with 884.98 MB in Archive.
[16-Jul-2017 03:22:44] 1. Trying to check database …
[16-Jul-2017 03:22:44] Database check done!
[16-Jul-2017 03:22:44] One old log deleted
[16-Jul-2017 03:22:44] WARNING: Job finished with warnings in 401 seconds. Please resolve them for correct execution.

Yesterday’s weekly full backup to Dropbox has same warnings and new errors:

[INFO] BackWPup 3.4.0; A project of Inpsyde GmbH
[INFO] WordPress 4.8 on https://www.xxxxxx.org/
[INFO] Log Level: Normal
[INFO] BackWPup job: Weekly full backup to Dropbox
[INFO] Logfile is: backwpup_log_b56ea9_2017-07-16_02-45-30.html
[INFO] Backup file is: backwpup_b56ea901_yyyyyy_weekly_full_dropbox_2017-07-16_02-45-30.tar.gz
[16-Jul-2017 02:45:30] 1. Try to backup database …
[16-Jul-2017 02:45:30] Connected to database qqqqqq on localhost
[16-Jul-2017 02:45:32] Added database dump "backwpup_b56ea901_yyyyyy_full_weekly_dropbox.sql.gz" with 2.61 MB to backup file list
[16-Jul-2017 02:45:32] Database backup done!
[16-Jul-2017 02:45:32] 1. Trying to make a list of folders to back up …
[16-Jul-2017 02:45:35] Added "wp-config.php" to backup file list
[16-Jul-2017 02:45:35] 581 folders to backup.
[16-Jul-2017 02:45:36] 1. Trying to create a WordPress export to XML file …
[16-Jul-2017 02:45:38] Check WP Export file …
[16-Jul-2017 02:45:38] WP Export file is a valid WXR file.
[16-Jul-2017 02:45:38] Compressing file …
[16-Jul-2017 02:45:38] Compressing done.
[16-Jul-2017 02:45:38] Added XML export "backwpup_b56ea901_yyyyyy.wordpress.2017-07-16.xml.bz2" with 14.00 B to backup file list.
[16-Jul-2017 02:45:38] 1. Trying to generate a file with installed plugin names …
[16-Jul-2017 02:45:39] Added plugin list file "backwpup_b56ea901_yyyyyy.pluginlist.2017-07-16.txt" with 1.92 KB to backup file list.
[16-Jul-2017 02:45:40] 1. Trying to generate a manifest file …
[16-Jul-2017 02:45:40] Added manifest.json file with 5.88 KB to backup file list.
[16-Jul-2017 02:45:41] 1. Trying to create backup archive …
[16-Jul-2017 02:45:41] Compressing files as TarGz. Please be patient, this may take a moment.
[16-Jul-2017 02:45:41] WARNING: File size of “/var/www/www.xxxxxx.org/blog.tar.gz 5146924914” cannot be retrieved. File might be too large and will not be added to queue.
[16-Jul-2017 02:50:44] Backup archive created.
[16-Jul-2017 02:50:44] Archive size is 778.18 MB.
[16-Jul-2017 02:50:44] 6027 Files with 889.92 MB in Archive.
[16-Jul-2017 02:50:46] 1. Try to send backup file to Dropbox …
[16-Jul-2017 02:50:46] Authenticated with Dropbox of user: zzzzzz
[16-Jul-2017 02:50:46] Uploading to Dropbox …
[16-Jul-2017 02:50:46] Beginning new file upload session
[16-Jul-2017 02:50:46] Uploading 4 MB of data
[16-Jul-2017 02:50:49] Uploading 4 MB of data
[16-Jul-2017 02:50:51] Uploading 4 MB of data
[16-Jul-2017 02:50:54] Uploading 4 MB of data
[16-Jul-2017 02:50:56] Uploading 4 MB of data
[16-Jul-2017 02:50:58] Uploading 4 MB of data
[16-Jul-2017 02:51:00] Uploading 4 MB of data
[16-Jul-2017 02:51:03] Uploading 4 MB of data
[16-Jul-2017 02:51:05] Uploading 4 MB of data
[16-Jul-2017 02:51:07] Uploading 4 MB of data
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[16-Jul-2017 02:54:51] Uploading 4 MB of data
[16-Jul-2017 02:54:52] Uploading 4 MB of data
[16-Jul-2017 02:54:54] Uploading 4 MB of data
[16-Jul-2017 02:54:55] Uploading 4 MB of data
[16-Jul-2017 02:54:57] Uploading 4 MB of data
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[16-Jul-2017 02:55:01] Uploading 4 MB of data
[16-Jul-2017 02:55:04] Uploading 4 MB of data
[16-Jul-2017 02:55:06] Uploading 4 MB of data
[16-Jul-2017 02:55:08] Uploading 4 MB of data
[16-Jul-2017 02:55:10] Uploading 4 MB of data
[16-Jul-2017 02:55:13] Uploading 4 MB of data
[16-Jul-2017 02:55:13] WARNING: Illegal string offset '.tag'
[16-Jul-2017 02:55:13] WARNING: Illegal string offset '.tag'
[16-Jul-2017 02:55:13] Uploading 4 MB of data
[16-Jul-2017 02:55:16] Uploading 4 MB of data
[16-Jul-2017 02:55:19] Uploading 4 MB of data
[16-Jul-2017 02:55:23] Uploading 4 MB of data
[16-Jul-2017 02:55:26] Uploading 4 MB of data
[16-Jul-2017 02:55:30] Uploading 4 MB of data
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[16-Jul-2017 02:58:03] Uploading 4 MB of data
[16-Jul-2017 02:58:05] Uploading 4 MB of data
[16-Jul-2017 02:58:08] Uploading 4 MB of data
[16-Jul-2017 02:58:11] Uploading 4 MB of data
[16-Jul-2017 02:58:14] Uploading 4 MB of data
[16-Jul-2017 02:58:18] Uploading 4 MB of data
[16-Jul-2017 02:58:21] Uploading 4 MB of data
[16-Jul-2017 02:58:24] Uploading 4 MB of data
[16-Jul-2017 02:58:28] Uploading 2 MB of data
[16-Jul-2017 02:58:31] Finishing upload session with a total of 778 MB uploaded
[16-Jul-2017 02:58:36] ERROR: Uploaded file size and local file size don't match.
[16-Jul-2017 02:58:37] 2. Try to send backup file to Dropbox …
[16-Jul-2017 02:58:37] Authenticated with Dropbox of user: zzzzzz
[16-Jul-2017 02:58:37] Uploading to Dropbox …
[16-Jul-2017 02:58:38] 1. Trying to check database …
[16-Jul-2017 02:58:39] Database check done!
[16-Jul-2017 02:58:39] One old log deleted
[16-Jul-2017 02:58:39] ERROR: Job has ended with errors in 789 seconds. You must resolve the errors for correct execution.

Today: upgraded from BackWPup 3.4.0 to 3.4.1 and ran full backup to Dropbox. No errors, but two warnings:

[INFO] BackWPup 3.4.1; A project of Inpsyde GmbH
[INFO] WordPress 4.8 on https://www.xxxxxx.org/
[INFO] Log Level: Normal
[INFO] BackWPup job: Weekly full backup to Dropbox
[INFO] Logfile is: backwpup_log_b56ea9_2017-07-17_10-58-32.html
[INFO] Backup file is: backwpup_b56ea901_yyyyyy_weekly_full_dropbox_2017-07-17_10-58-32.tar.gz
[17-Jul-2017 10:58:32] 1. Try to backup database …
[17-Jul-2017 10:58:32] Connected to database qqqqqq on localhost
[17-Jul-2017 10:58:33] Added database dump "backwpup_b56ea901_yyyyyy_full_weekly_dropbox.sql.gz" with 1.82 MB to backup file list
[17-Jul-2017 10:58:33] Database backup done!
[17-Jul-2017 10:58:33] 1. Trying to make a list of folders to back up …
[17-Jul-2017 10:58:39] Added "wp-config.php" to backup file list
[17-Jul-2017 10:58:39] 582 folders to backup.
[17-Jul-2017 10:58:40] 1. Trying to create a WordPress export to XML file …
[17-Jul-2017 10:58:42] Check WP Export file …
[17-Jul-2017 10:58:42] WP Export file is a valid WXR file.
[17-Jul-2017 10:58:42] Compressing file …
[17-Jul-2017 10:58:42] Compressing done.
[17-Jul-2017 10:58:42] Added XML export "backwpup_b56ea901_yyyyyy.wordpress.2017-07-17.xml.bz2" with 14.00 B to backup file list.
[17-Jul-2017 10:58:42] 1. Trying to generate a file with installed plugin names …
[17-Jul-2017 10:58:45] Added plugin list file "backwpup_b56ea901_yyyyyy.pluginlist.2017-07-17.txt" with 1.91 KB to backup file list.
[17-Jul-2017 10:58:46] 1. Trying to generate a manifest file …
[17-Jul-2017 10:58:46] Added manifest.json file with 5.69 KB to backup file list.
[17-Jul-2017 10:58:46] 1. Trying to create backup archive …
[17-Jul-2017 10:58:46] Compressing files as TarGz. Please be patient, this may take a moment.
[17-Jul-2017 10:58:47] WARNING: File size of “/var/www/www.xxxxxx.org/blog.tar.gz 5146924914” cannot be retrieved. File might be too large and will not be added to queue.
[17-Jul-2017 11:03:14] Backup archive created.
[17-Jul-2017 11:03:14] Archive size is 777.47 MB.
[17-Jul-2017 11:03:14] 6033 Files with 889.17 MB in Archive.
[17-Jul-2017 11:03:16] 1. Try to send backup file to Dropbox …
[17-Jul-2017 11:03:17] Authenticated with Dropbox of user: zzzzzz
[17-Jul-2017 11:03:17] Uploading to Dropbox …
[17-Jul-2017 11:03:17] Beginning new file upload session
[17-Jul-2017 11:12:22] Finishing upload session with a total of 777 MB uploaded
[17-Jul-2017 11:12:24] Backup transferred to /yyyyyy/backwpup_b56ea901_yyyyyy_weekly_full_dropbox_2017-07-17_10-58-32.tar.gz
[17-Jul-2017 11:12:26] 1. Trying to check database …
[17-Jul-2017 11:12:32] Database check done!
[17-Jul-2017 11:12:32] One old log deleted
[17-Jul-2017 11:12:32] WARNING: Job finished with warnings in 840 seconds. Please resolve them for correct execution.

Hi @ksymer, the only major error looks to be the blog.tar.gz file. As the warning says, it is too large to backup. I’d suggest perhaps moving it above your document root if you want to keep it, or you can exclude it in your job.

Thanks, Brandon. I should have seen that! Removed old backup file and job ran without errors. Your prompt troubleshooting and customer service is appreciated. ??