Uploaded file, backup failed

I haven’t heard anything from anyone. This was a pretty urgent situation.

Hi @apseom1 ,

Please accept our apologies for this late response, hoping that we have not been too late.

It looks like your site struggled with file extraction, most likely due to limited I/O speed.

Could you kindly try the steps below on the site you’re trying to restore your backup, as your issue should be solved afterwards;

1. Go to “Other options” section
2. Find this option (and set the value there to 300): https://prnt.sc/hr13YkRTSa9s
3. Save “Other options” section
4. Force both processes to stop: https://prnt.sc/1trv1tm

After that, you can start restoration again using the same backup file.

Let me know if that resolves your issue ??
Thank you!

Hey @apseom1 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards

Actually it just took so long to get an answer that the window I had open closed and I lost the link. I also lost access to the back end of the site, courtesy of a server error that has now been fixed. Trying your solution posted above. Will let you know.

Well, that actually caused the backup to fail almost immediately, rather than waiting until it was 89% of the way through. This is all I could get from the Live Log:

[STEP] [2023-05-09 20:44:19] Initializing restore process

[DOWNLOAD GENERATED] File downloaded on (server time): 2023-05-09 20:44:20
[DOWNLOAD GENERATED] Last update (seconds): 1 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2023-05-09 20:44:19

Here’s the debug code: BMI-9zLsyiHb-34265

Hi there

The issue is caused by RAM memory limit configuration.

Because your WP_MAX_MEMORY_LIMIT is set to 256 MB (which is default value and you need to override it in wp-config.php) our plugin think that there is 256 MBs of free RAM memory, but in reality there is hard limit of 40 MBs, best solution for you would be to increase memory limit to 256 MBs in your php.ini configuration, that would resolve all issues or set correct value for WP_MAX_MEMORY_LIMIT in wp-config.php to “40M”.

After all running WordPress with only 40 MBs of RAM is quite challenging and may make the website unstable.

You need to increase the memory_limit variable in your php.ini configuration, most recommended value for you is “256M”.

Let me know if you can do that or you need more details of how to do it ??
Thank you!