Uploaded file doesn’t send to admin panel.

Hello @zyunia1018 ,

Can you please provide a link to your site where the uploader was added?

Thanks.

Thank you for your reply.

here is the url.
https://en-code.jp/product/wax-3dprint/

few days ago, we could received file, but in this time, sometimes we could receive , but sometimes didn’t work.

Best Regards

Hello, could you check above message please…?

Hello,

I tried several times and it seems uploading correctly.

Maybe the issue will happen if the user upload large files and it cannot attached to the order.

For further investigation I’d like to check if there’s error.log or debug.log inside your /wp-content folder.

If possible, can you create a sample product or coupon (100%) that disabled the payment gateway so I can proceed to the checkout?

Thanks.

Thank you for your reply,

I have made test product, could you check below please?

https://en-code.jp/product/t/

Best rgerads,

Hello, the url is ok?
If there is any questions, feel free ask me.

Best Regards,

Hello @zyunia1018 ,

Thanks for creating the product the url is okay however I cannot proceed to the checkout because there’s a payment gateway. (https://snipboard.io/5R69dU.jpg)

Can you disable the payment gateway for this product?

Hello, this product is free product so please upload stl file and add cart.

Please download 3D model file (stl) from below.

https://drive.google.com/file/d/15ltpk3Taps9fGMLilJN4V-_K4XMcDWxQ/view?usp=sharing

Best Regards

I tried to upload and it was successful on the cart page however still I cannot proceed to checkout.

Here’s the error : https://snipboard.io/lzaNhs.jpg, https://snipboard.io/3iALf9.jpg

Also, can you turn on the debug mode? so we can see if there’s any errors, it would help us to identify the error/issue.

More information on how to turn on the debug – https://www.ads-software.com/documentation/article/debugging-in-wordpress/