Uploaded product images are not scaled correctly

An important clarification is that in order for uploaded product images to be scaled correctly, you still need to deactivate Smart Compare plugin together with Quick View plugin. If one of these plugins is activated new uploaded images are scaling incorrectly like on snapshots above in the previous post.

Hi @astahov006 ,

May I know the theme or template you are using on your site?

I have consulted your question with our developers. They said that there must be a conflict with the theme or template you were using on your site. You might want to change to another standard theme such as our WPC themes or Storefront theme to check it again.

However, for issues of this kind, there is not much we can do to help you since this forum is public and we cannot ask for more information for the backend inspection due to the security and privacy policies here.

Best regards.

Hello Janilyn T

I use popular Astra theme from Brainstorm Force if it helps.

As we can see on snapshot above ?uploaded product images are not scaling correctly also on backend in woocommerce product editor that doesn’t depend on the theme installed.

Regards, Alex

• This reply was modified 2 weeks, 2 days ago by astahov006.

Hi @astahov006 ,

We still couldn’t reproduce this issue with our theme – WPCstore. However, I have reported this issue to our developers so that they can inspect it further.

Please check back and provide us some feedback when you find a new update of our plugin. It might take some time since our developers are quite overloaded at the moment.

Best regards.

I installed and activated WPCstore theme. The same problem remains.

Hi @astahov006 ,

I have checked this on our website with only WooCommerce, WPCstore theme and our WPC plugins installed but couldn’t reproduce this.

If possible, you can kindly make a screen recording video of the backend settings and steps to retrieve this issue so that I can write a detailed report to our developers. They will soon release a fix if this issue can be confirmed.

Best regards.

Hi Janilyn T

In your demo store you use product images that are small enough (1000х1000). It’s scaling correctly indeed. But try to use larger product images, for example 2000х1500, and you’ll see that they do not fit in Quick View window (only if they were uploaded when quick view or smart compare plugin were activated).

Regards, Alex