Uploaded thumbnails don't display

I can confirm this issue. Any thumbnail other than the randomly selected default image is not displaying in Vimeography. This includes Vimeo’s “choose a thumbnail from the video” feature. Doesn’t show.

Likewise, the issue persists even on Vimeography’s theme testing page, so this is not a problem specific to my WordPress installation.

I have also installed Vimeography Pro, on the off-chance that authenticating the Vimeo API would resolve the issue, but it hasn’t helped.

I had this problem too. The thing that ‘solved’ it was selecting ‘random’ from the choose thumbnail selector. It seemed to like this more than if I manually selected one from the video for some reason. The thumbnail now appears and I also was able to change the thumbnail on another video.

Allanedits: Hm, just tried that, but still got a blank tile.

I also tried deleting all the thumbnails I had added in Vimeo, and then adding *only* one using the “random select” method — I thought maybe Vimeography only responds to the first slot in the thumbnail ‘album’ on the video settings page. Nope. And now I’ve lost my default thumbnail, the only one which had worked.

Also grabbed Vimeo PLUS account for a month to see if that changed anything, but it still is not displaying properly.

Here’s the album I’m trying to display:

https://vimeo.com/album/2750153

Been testing it here:

https://vimeography.com/themes/

I looked at the source code on my page. Here’s what I found:

The references of the thumbnails show up like this:

data-original="https://secure-b.vimeocdn.com....."

The WORKING images do load when I paste the image reference into my browser.

The NON-WORKING, custom images give me this error:

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>B061DB9E9E0B972D</RequestId>
<HostId>
iclUhg/lic/rkCSfl9fYQI4L8TOIAM7OkP5T/uMw+4PsMsC3NvT2ys64v43s7kmc
</HostId>
</Error>

Re: above:

1280 pixel thumbnail returns the above error:

https://secure-b.vimeocdn.com/ts/467/512/467512902_1280.jpg

640 pixel thumbnail loads fine:

https://secure-b.vimeocdn.com/ts/467/512/467512902_640.jpg

Is there a way to load the smaller thumbnails from Vimeo? The resulting Vimeography image tiles are nowhere near the source HD frame size, so it would be an adequate workaround.

OK, found the solution.

Instead of using Vimeo’s “choose thumbnail” feature, create the thumbnail locally, and size it exactly:

1280×720 px

Upload the thumbnail using Vimeo’s Settings page, and it properly displays.

Even though my video source is 720p, Vimeo’s interface does not correctly generate the 1280×720 pixel thumbnail.

Thanks kestudi.

I just tried 640×360 and it did not work. I made another thumbnail that is 1280×720 and it is finally displayed. Thanks for your help!