Uploading Files Error

  • Resolved metafex

    (@metafex)


    1 month, 2 weeks ago

    Hi there!
    I have added the option to upload files, but when a user fills in the form and uploads a file, they can’t finish the purchase because they get an error message saying that the file upload field is required.

    That is, the error message always appears, even when the customer uploads the file.
    I saw this exact problem in another support ticket – but there was no solution.

    How can I solve this?
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @metafex Hi mate,

    To help us investigate and resolve the issue, could you please provide the following details?

    • The version of our plugin you are using
    • The version of WooCommerce
    • The version of WordPress
    • The theme you are using

      Best regards, Quadlayes Support Team.
    Thread Starter metafex

    (@metafex)

    Hi there!
    Of course:

    • The version of our plugin you are using: 7.6.4
    • The version of WooCommerce: 9.5.2
    • The version of WordPress: 6.7.1
    • The theme you are using: Astra 4.8.10

    Best regards!

    Thread Starter metafex

    (@metafex)

    Hi there!

    Sorry to bother, but this is a very vital issue to us – do you have any updates on this issue for us?
    Best regards!

    Thread Starter metafex

    (@metafex)

    Hi there – do you have any updates for us? This is very pressing for us, since this results in our users not being able to use the essential upload feature properly.

    Best regards

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @metafex Sorry for the delay! Could you please let us know if the theme you have installed uses WordPress blocks?

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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